Account Manager - Client Success Specialist
Job Title: Account Manager – Client Success Specialist Location: Hybrid/Remote Hours & Schedule: Monday - Friday (Start time: 7:00 AM PT) Salary / Hourly Rate: $55,000 - $65,000 / year
Benefits
Offered: Flexible schedule, remote work, professional development opportunities Why Work With VirtueStaff & Our Mission: At VirtueStaff, we believe in building brighter futures and better businesses. We help business owners connect with professionals globally for remote positions. We feel an impact every day by providing life changing opportunities to remote workers around the world while providing businesses a higher level professional at a cost savings. We foster a supportive team environment where your ideas are valued and your impact is visible. With a strong culture of autonomy, innovation, and clear communication, you’ll grow both professionally and personally. You Would Enjoy This Role if You:
- Find satisfaction and fulfillment in being a high caliber professional, working to provide high quality results every day
- Enjoy interacting with clients and building relationships
- Are able to relate to business owner’s needs and put yourself in their shoes
- Can effectively handle multiple projects and execute tasks based on priority
- Describe yourself as personable, professional, accountable and detail oriented
- Are proactive and able to manage your time in a remote setting
- Enjoy a fast paced environment
Snapshot of the Position / Day in the Life: The Account Manager / Client Success Specialist will play a critical role in shaping the client experience and ensuring the success of our partnerships. You will manage the post-sale journey of each client, ensuring smooth onboarding, proactive communication, timely issue resolution, and overall satisfaction. The role is a balance of light project management, relationship building, and client support—all centered around creating excellent outcomes and long-term partnerships. There will also be a large benefit for someone who is able to identify client needs and offer services VirtuesStaff can provide to assist with them. Job Duties & Responsibilities:
- Respond to client emails, texts, calls within defined SLAs
- Conduct routine client check-ins (via email or call)
- Track and manage all client concerns in Airtable; partner with the Placement Manager for resolution
- Manage detailed task lists including due dates, ownership, and daily follow-up
- Conduct a daily end-of-day (EOD) sync with the Placement Manager to review wins, issues, and priorities
- Support the onboarding of clients
- Monitor candidate offers and escalate issues to maintain hiring timelines
- Coordinate with Finance to verify placement hours and resolve payroll discrepancies
- Send resumes and interview reminders to clients as needed
- Review Airtable tasks weekly for accuracy, due dates, and next steps
- Analyze client KPIs (churn risk, NPS, upsell potential) and prepare reports for leadership
- Propose process improvements and pilot service delivery enhancements
- Encourage client testimonials and referral generation at key milestones
- 3+ years experience in account management, client success, or project coordination (staffing or SaaS a plus)
- Strong technical skills using CRMs, Project Management Software, and other tools as needed
- Familiarity with Payroll & Employee Management
- Strong references from your previous employers attesting to your reliability & expertise
- Excellent organizational abilities—comfortable managing multiple accounts and complex task flows
- Self-starter with a data-driven mindset and an eye for process improvement
- Comfortable in a distributed team, adaptable to change, and eager to learn
Home-Run Experience (Not Required):
- Experience working for BPO/Offshore organization
- Experience with Airtable
- Experience with Go High Level CRM
- Experience with sole responsibility for processing payroll and managing employee schedules
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