Junior Customer Succes Manager - DACH
At Mollie, we are excited to offer a fantastic opportunity for you to join our newly established Customer Growth team. Are you a proactive, results-driven professional ready to help grow our customer base through strategic upsell and cross-sell initiatives?
Your opportunity As part of the Customer Growth team, your mission is to drive growth within our existing customer base by proactively engaging with customers in the midmarket segments. In this strategic role, you will identify upsell and cross-sell opportunities—particularly with Mollie’s alternative payment methods (APMs) and new product offerings. You’ll play a crucial role in helping customers expand their use of Mollie’s products, enabling their business growth and driving revenue for Mollie while positioning us as a trusted partner in their success
Your Responsibilities
Drive proactive engagement with mid-market customers to introduce and upsell new products like Klarna, Billie, Credit Card, Mollie Capital, Mollie Terminal, and business accounts.
Build strong relationships with customers, positioning Mollie as a partner in their business growth.
Identify upsell and cross-sell opportunities by understanding each customer’s unique needs and introducing relevant solutions.
Collaborate cross-functionally with Customer Success, Product, and Support teams to align on customer growth strategies and ensure seamless handovers.
Utilize CRM insights to create personalized recommendations for customer growth and increased product adoption.
Set and achieve ambitious growth targets by expanding the range of Mollie products and services each customer utilizes.
What we’re looking for
A growth-oriented professional with a proactive mindset who excels at identifying and presenting opportunities that align with both customer and company goals.
3+ years of experience in Customer Growth, Business Development, or a related commercial role, ideally within a SaaS or fintech environment.
Proven ability to upsell and cross-sell products, with a strong track record of achieving and exceeding growth targets.
Excellent relationship-building skills, with the ability to communicate effectively with customers and internal teams.
A proactive mindset, with the ability to anticipate customer needs and present solutions that drive both customer and company growth.
Experience with CRM tools (e.g., Salesforce, HubSpot) to manage your pipeline and track customer interactions.
A passion for growth and a customer-first approach to finding solutions.
Fluency in German and English is required.
What we offer
The opportunity to be part of a newly formed, high-impact Customer Growth team driving Mollie’s growth in key customer segments.
A fast-paced, dynamic working environment with clear paths for professional development.
A collaborative team culture where your contributions directly impact Mollie’s success and our customers' growth.
The chance to work with some of the most innovative customers in the market, helping them achieve their business goals.