See all roles

Deployment Engineer - Texas

Work from home Full-time role Hiring

About Mashgin

At Mashgin, we have developed a successful and innovative point-of-sale experience that uses computer vision and AI to make checkout nearly instantaneous. Our mission is to eliminate checkout lines so people can get back to their lives.

Our kiosks are currently serving customers in thousands of locations around the world, from major sports stadiums to convenience stores, from college campuses to corporate cafeterias. We are a series B startup with 10 years of progress, and we’re already profitable. And we’re just getting started.

We value autonomy of work, a relentless obsession with customer experience (both our customers and their end-customers), and a culture of respect and fun.

Position Summary

This is a remote, intermediate-level position where you will be responsible for the deployment and installation of our technology and hardware across the country, and handling customer support tickets and calls. You will be serving a key role ensuring that projects are completed on time and that our customers are successful with Mashgin. Excellent technical ability, communication skills, and problem solving are critical to this role. You will work directly with the product engineers in addition to our users, customers and their clients.

This role requires someone to be based within the greater Austin area.

You Will Be

  • Traveling the country launching new locations and helping customers (50-75% travel is expected).
  • Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product.
  • Respond to customer escalations and inquiries, when needed seeking partners to assist.
  • Maintain a subject-matter expert level of knowledge of deployment systems and software.
  • Installing kiosks to ensure our customers and clients are set up for success.
  • Planning and preparing for deployments.
  • Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person
  • Minimum Qualifications

  • Bachelor’s Degree (or equivalent experience).
  • Ability and desire to travel frequently.
  • Self-starter who is comfortable getting the job done without much assistance.
  • Relentlessly resourceful, always thinking outside the box to solve complex problems.
  • Strong communication skills.
  • Ability to lift 50 pounds or more.
  • Preferred Qualifications

  • Preferred: prior IT or tech repair experience.
  • Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components.
  • What We Offer

  • An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries
  • Excellent health, dental and vision insurance for you and your dependents
  • 401k plan
  • Flexible PTO policy
  • Competitive salary in a small, rapidly scaling company
  • Pet insurance for your fur babies
  • Voluntary life insurance plan
  • Additional Information

    Mashgin is proud to be an equal opportunity employer. Individuals seeking employment at Mashgin are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

    Notice on fraudulent jobs

    We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, claiming to represent Mashgin. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.These job postings and offers are not authorized by Mashgin, and Mashgin is not responsible for fraudulent offers or requests for personal information or payments. Mashgin will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of Mashgin job postings or offers should consult the job postings on our

    mashgin.com career site. If you think you've been scammed, please referencethis sitefor more information. Apply to this Job

    You might like

    Multifamily Investment Sales Agent

    Work from home Full-time role

    Cookie Crew

    Work from home Full-time role

    Deployment Engineer - Tennessee

    Work from home Full-time role

    Residential Loan Sales Originator

    Work from home Full-time role

    Cookie Crew

    Work from home Full-time role

    Deployment Engineer - North Carolina

    Work from home Full-time role

    Director of Business Development and Client Relations

    Work from home Full-time role

    Cookie Crew

    Work from home Full-time role

    Deployment Engineer - New York

    Work from home Full-time role

    Director of Business Development and Client Relations

    Work from home Full-time role

    Steuerfachkraft (m/w/d) in Lauenburg mindestens 52.000€ - 100% Remote möglich

    Work from home Full-time role

    Customer Service Representative - Remote, ME State Only

    Work from home Full-time role

    Experienced Email Customer Service Representative – Remote Work Opportunity for Exceptional Communicators and Problem-Solvers

    Work from home Full-time role

    Talent Acquisition Partner (Contract) - Driving Growth in FinTech through Strategic Recruitment

    Work from home Full-time role

    Experienced Virtual Assistant – Data Entry Specialist (Work from Home) at arenaflex

    Work from home Full-time role

    Account Executive IV - Financial Institutions (MST)

    Work from home Full-time role

    Distributed Systems Engineer – Building Scalable Data Infrastructure at Scale | arenaflex Remote Engineering Opportunities

    Work from home Full-time role

    Distinguished Software Engineer – Data Lakehouse Platform (REMOTE)

    Work from home Full-time role

    Experienced Remote Data Entry Specialist – Join Walmart's Dynamic Team and Work from the Comfort of Your Own Home

    Work from home Full-time role

    Netflix Careers Remote Customer Service, Remote Jobs At Netflix, Netflix Careers @ Get Informed!!

    Work from home Full-time role