Customer Success Manager

Payabli’s mission is to enable any software company to become a payments company through its payment infrastructure and monetization platform. With Payabli, software companies can make payments a core part of their business model to drive revenue, enhance customer lifetime value, and boost enterprise value. Our Founders are Serial Entrepreneurs who have built and scaled successful technology companies like RevoPay (Acquired), Seamless.com (IPO), and ServiceTitan. We are backed by top venture capital investors QED Investors, Fika Ventures, Bling Capital, and TTV Capital. As a Client Success Specialist, you'll help uphold our core value of placing the customer first, providing white-glove service and acting as an advocate for client needs. You will work alongside a strong Support team, with the focus on building customer loyalty, retention and happiness. You will make our customers write us love letters! This is a fully remote role.

In this Client Success Specialist role, you will…

• Build and maintain trusted relationships with partners.
• Bridge any gaps between implementation and execution, engaging with internal teams to ensure a unified customer experience for partners.
• Be our partner advocate, educator and listening ear.
• Contribute in building out team processes and procedures.
• Learn and speak product and API, willing to learn the puzzle that is payments.
• Maintain partner knowledge and enhancement requests.
• Problem solve and collaborate with teams to ensure all partners and downstream client's needs are met.

We'd love to hear from you if...

• 2+ years in a CSM, Account Manager, or Partner Success role.
• You're a great problem solver that loves “running to the fire”.
• You have proven experience helping companies deliver client happiness.
• You're proficient in Office products, Gmail, and have strong knowledge of Excel.
• You possess very strong communication skills as well as email acumen.
• You function well under pressure and are goal oriented.
• You have previous experience working within the Payments Industry or broader Fintech industry and/or already possess a basic understanding of Payments.
• You are familiar with SaaS support and working with technical teams.
• Familiarity with merchant underwriting, sub merchant onboarding, or financial technology is a plus.

We think you'll love being part of our team because we’re a values driven company that cares deeply about our team, partners, and customers. Our north star values are:

• Team First: We invest in our people to foster a vibrant culture where we all love coming to work everyday.
• Customer Love: We go above and beyond to woo Customers so that they write us love letters.
• Small Giant: We plan to build a massive business; however, we are also building a sustainable organization that has a strong sense of purpose and practices long-term thinking.
• Run to the Fire: We embrace difficult situations and lean in when confronted with adversity. We don’t shy away from doing the right thing even if it's hard.
• Bias for Action: We operate with urgency; we don’t leave for tomorrow what can be done today.
• Little Things Count: We differentiate ourselves by focusing on the little things. We believe small but thoughtful considerations and gestures can have an outsized impact.
• Punch Above our Weight: We don’t fear the competition, rather we see our nimbleness as a competitive advantage. We carry ourselves with confidence and conviction in our abilities.
• Truth Seekers: We seek truth above pride and ego. We hold each other accountable with respect and in the open. We don’t talk behind each other’s backs. One team member’s problem is the whole team’s problem.

What we can offer you:

• Competitive base and growth path.
• Stock options with the potential to unlock more equity as we grow.
• Flexible PTO and paid parental leave.
• Medical, dental, vision insurance401K, HSA, pre-tax savings programs.
• Monthly education fund to spend on anything that enhances your skills or gets you one step closer to your passion goals.

Payabli is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Originally posted on Himalayas

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