Customer Service Manager/Live Chat - FULLY REMOTE

We're looking for an experienced Customer Success Manager to help us onboard, support, and delight customers. This is a critical role in their growing business. We're looking for someone who can build and lead a best-in-class Customer Success program. You will develop the infrastructure to onboard new customers smoothly, equip them to adopt our platform effectively, and ensure they achieve value as quickly as possible.BenefitsMedical, Dental, Vision Insurance401k, With Matching ContributionsShort-Term/Long-Term Disability InsuranceHealth Savings Account (HSA)/Health Reimbursement Account (HRA) OptionsPaid Time Off (including sick, holiday, vacation, etc.)Tuition ReimbursementGrowth Opportunities Key Responsibilities:Strategy Development and Implementation:Develop and implement a comprehensive customer success strategy aligned with our business goalsDefine key performance indicators (KPIs) to measure customer success and satisfactionCreate and manage customer success playbooks and processes to ensure a consistent and scalable approachCustomer Relationship Management:Build and maintain strong, long-lasting relationships with key customersAct as the main point of contact for customer inquiries, concerns, and escalationsConduct regular check-ins with customers to ensure they are achieving their desired outcomesCustomer Onboarding and Training:Develop and manage both custom and standard customer onboardings to ensure a smooth transition to our products and servicesCreate and deliver training materials and sessions to help customers maximize their use of our productsRetention and Expansion: 2-3 years' experience in a client facing role Experience working in customer support for a technical product Superior communication skills Ability to learn new concepts quickly Strong attention to detail Energy, humor, compassion, and enthusiasmPIc8274e0- Apply To This Job