Functional Support Specialist - San Francisco

Job title: Functional Support Specialist - San Francisco in San Francisco, CA at Odoo Company: Odoo Job description: 8000 Marina Blvd #300, Brisbane, CA 94005, United StatesServices / Business SupportOdoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.Users of the Product12,000,000Company Growth60% Year over yearCompany MaturityProfitableWe are currently searching for a highly motivated candidate to join our Support Team in San Francisco!Team Size40+ peopleTo get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.What we expectThis is a hybrid (40% remote and 60% onsite) role in San Francisco, CA.As a Functional Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills. You understand small to medium-sized businesses and the functions within them.Responsibilities

• Expertise: Become proficient in utilizing Odoo's SaaS/Cloud-based applications
• Problem-solving: Prioritize and implement innovative solutions for resolving customer inquiries
• Communication: Effectively communicate ideas and solutions to customers using written and verbal methods
• Customer satisfaction: Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels
• Collaboration: Engage with Engineering, Product, and Developer teams to escalate critical issues and provide valuable feedback
• Product testing: Actively participate in testing new and updated products, offering insights for improvement
• Support channels: Address Tier 1 and 2 issues via email, chat, and phone
• Customer feedback: Collect and convey user feedback to the product team to contribute to feature development

Must Have

• Bachelor's degree
• SaaS familiarity and knowledge of G Suite
• Ability to communicate technical concepts clearly and effectively, both written and orally
• Ability to learn quickly
• Thrive in a critical learning and social setting, embracing new challenges and opportunities

Nice to HaveBusiness experience at an ERP * Experience/knowledge with tickets-support

• Previous work experience in a fast-growing startup environment
• Sociable and outgoing

What's great in the job?

• Great team of very smart people in a friendly and open culture.
• No silly tools to use, no rigid working hours.
• No waste of time in enterprise processes, real responsibilities and autonomy.
• Expand your knowledge of various business industries.
• Real responsibilities and challenges in a fast evolving company.

The Odoo cultureBuilding a company we love.Who is your manager?Being a team leader at Odoo.The founder's storyFrom 1 to 250 employees in a few years.What we offer.

• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The salary range for this role is $63,000-$95,000. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.Compensation & PerksA full-time position with an attractive salary packageExchange ProgramApply to a similar position in a subsidiary of OdooSponsored EventsAfterwork events, several team building activitiesTrainings12 days trainings a year and books for career developmentSport ActivityPlay any sport with colleagues, the bill is coveredEat & DrinkChef prepared lunches daily, Fruits, Snacks, and Coffee providedBe part of our team!Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.CommunityOpen SourceServicesAbout us EnglishOdoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.Odoo's unique value proposition is to be at the same time very easy to use and fully integrated. Expected salary: $63000 - 95000 per year Location: San Francisco, CA Apply for the job now! Apply for this job