Trilingual Associate (English & French) , Selling Partner Support Associate
DESCRIPTION Customer Trust and Partner Support (CTPS) is Amazon's global organization that constantly makes high judgment decisions across a wide breadth of constituents. We build and deliver services for Sellers, Vendors and other customers. We ensure that Amazon is a safe and trustworthy place to shop and an amazing place to build a successful business selling products. We support our many partners in this journey. We face constant trade-offs and competing objectives that we need to appropriately balance. At Amazon we obsess over providing world class support, technical assistance and account management services to our global partners. This role will require to interact directly with Amazon Sellers through a live session.
Responsibilities
- Provides prompt, efficient and high quality service to Amazon Sellers through email, and phone. Calls and emails will be managed in German, English and Spanish.
- Demonstrates ownership of every Seller interaction to achieve successful first time resolution on all contacts.
- Works with multiple technology applications and features to resolve Seller contacts.
- Demonstrates the ability to work independently while using departmental resources, policies and procedures.
- Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance.
BASIC QUALIFICATIONS
- Language: Fluent in English, Spanish and French
- Technical (Computer) skills is a must.
- Knowledge of Microsoft Office applications including, but not limited to Word and Excel and the ability to navigate internet browsers including, but not limited to, Internet Explorer and Mozilla Firefox.
- Being able to escalate systemic and process defects identified.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
- Excellent performance record, particularly with regard to quality & productivity.
PREFERRED QUALIFICATIONS
- 6 + months experience within a customer service /contact center environment would be an advantage.
- Business acumen in areas of e-commerce and retail is advantageous.
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