Customer Service Representative - Bilingual Spanish - Remote
Description:
- Provide best-in-class customer service to IonTuition's various lines of business
- Handle inbound and outbound customer calls
- Provide clear verbal and written communications appropriately to assist customers with repayment of their educational obligations
- Be highly productive and meet outbound and inbound telephone call productivity needs
- Ability to use telephones, email, chat and text communication with customers
- Provide timely and professional response to all written communication
- Properly utilize CRM system for technical inquiries with follow-up for customer resolution
- Follow policies and procedures regarding escalations
- Update records with current demographic and contact information
- Accurately notate all interactions
- Comprehend training material on a variety of topics and share new concepts and content
- Adhere to all federal and state laws governing the industry
- Adhere to the client Statement of Work standards and company guidelines and policies
- Attain all Key Performance Indicators (KPIs) and monthly performance goals
Requirements:
- Fluency in both English and Spanish
- Be passionate in the work you do and the people you help
- Ability to establish and maintain rapport through effective communication and timely follow-up with customers
- Attention to detail
- Ability to establish priorities and multi-task in a fast-paced and deadline driven environment
- Must be a self-starter with a great degree of internal motivation
- Ability to operate and navigate various technical devices and systems
- Ability to trouble shoot common computer issues
Benefits:
- Medical Benefits through Cigna
- Dental Benefits through DeltaDental
- Vision Benefits through DeltaVision
- Flexible Spending Account
- Short and Long term disability
- Life Insurance
- 401(k)
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