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Director, CSM DACH - m/f/d (R-17609)

Work from home Full-time role Hiring

Why We Work at Dun & Bradstreet

Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at

dnb.com/careers.

Director, CSM DACH will lead the charge in ensuring our clients not only achieve but exceedtheir goals. This role requires a strategic leader with a proven track record in managing customersuccess teams and scaling customer success operations to drive significant value for our customers andthe business.

Education and Experience

  • Minimum of 8 years of experience with complex, enterprise solutions in customer success or account management roles within a a technology or SaaS company
  • At least 5 years in a leadership role preferred
  • Proven track record of leading customer success teams to drive business and customer success.
  • Strong collaboration and influencing skills in managing to influence a matrix organisation of stakeholders are critical
  • Client-centric approach, with good commercial instincts
  • Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
  • Self-starter who can work independently, enjoys solving problems and executing against plans
  • Strong service management and project management skills
  • Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people andteams in support of driving success
  • Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
  • Fluency in English and German languages
  • Additional Information

    All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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