Customer Service Advisor

ASK US ABOUT OUR HIRING BONUS! AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Customer Service department as a Customer Service Advisor. Customer Service Advisors have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base. Customer Service Advisor Job Responsibilities • Handle inbound sales, customer service, billing and repair issues. • Have a thorough understanding of all products offered to ensure that you are comfortable and confident with any issues that arise to help customers. • Monitor ACD queues and manage talk times to ensure prompt, efficient service to customers. • Follow guidelines set up for proper call handling processes and procedures. • Achieve quality metrics through Quality Assurance guidelines. • Make outbound calls to customers to help gather information as necessary to resolve issues. • Sell residential product offerings to inbound callers while following correct sales procedures. • All other duties as assigned. Requirements • Candidates must be a proven customer support professional with at least two years of call center experience. • Must also possess a high level of energy and motivation. • Ability to thrive in a fast paced environment and respond accordingly to high priority situations is essential. • Telecommunications experience is a plus. • Must have a high school diploma. • Spanish speaking preferred Benefits • We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary. Apply Job!