Customer Service Associate I (Remote) March Lewisville, TX Class
Employer Industry: Mortgage Services Why Consider This Job Opportunity Hourly rate of $17.00 Eligible for monthly bonuses and incentive rewards Comprehensive 6-week paid virtual training with provided equipment Team member mortgage loan program and down payment assistance program Opportunities for career advancement through the Cooper Climbers program Flexible work environment with a casual dress code What To Expect (Job Responsibilities) Answer 40-50 inbound/outbound calls daily Assist customers with payment options, escrow items, and general mortgage information Discuss customer benefits such as Paperless, Mobile App, Web, and IVR Assist customers who are 30 days or less due on their mortgage payment Provide excellent customer service to ensure customer satisfaction What Is Required (Qualifications) Minimum of 6 months customer service experience Call center experience is a plus Must reside within 60 miles of the office location Attendance required for the first 90 days of training Must be available to work during business hours after training How To Stand Out (Preferred Qualifications) Previous experience in a mortgage or financial services environment Familiarity with mortgage payment processes and customer service best practices Strong communication skills and ability to handle high call volumes Ability to work well under pressure and manage time effectively Proficiency in using customer service software and tools #MortgageServices #CustomerService #CareerOpportunity #Incentives #TrainingProvided "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. Apply Job!