Telephone or Live Chat Support
About the position The Live Chat / Tele Chat Support Specialist at One Mind & Body serves as the first point of contact for clients seeking mental health support services. This role is crucial in ensuring a positive client experience through effective communication and problem-solving, while also providing personalized support to enhance customer satisfaction. Responsibilities Respond to chat and tele chat inquiries promptly and professionally , Build and maintain positive client relationships with personalized support , Troubleshoot technical issues to ensure a seamless experience , Provide accurate information about services, pricing, and policies , Collaborate with the team to enhance the customer experience , Follow up with clients to ensure their needs are met , Maintain proper documentation of interactions Requirements 1 year of customer support experience, preferably in live chat or tele chat , Excellent verbal and written communication skills , Strong problem-solving abilities , Comfortable with technology and troubleshooting , Ability to prioritize in a fast-paced environment , Positive attitude and passion for helping others Nice-to-haves Benefits Dental insurance , Health insurance , Vision insurance , Paid time off Apply Job!