Remote Call Center Representative (KY residents only)

About the position The Remote Call Center Representative position at Centratel is a full-time role focused on processing incoming calls for various businesses across the United States. This position is ideal for experienced call center agents who are customer-centric and detail-oriented. The role requires working from home, with a structured schedule that includes weekends, and offers a competitive pay range with opportunities for performance-based increases. Responsibilities • Process incoming calls for various businesses across the United States. , • Take messages accurately and efficiently, delivering information to clients per their message-relay protocols. , • Utilize a specialized telephone system designed for answering services. , • Attend paid virtual monthly meetings and training sessions. , • Troubleshoot basic internet connection challenges with tech support. Requirements • Must reside in Kentucky. , • Minimum typing speed of 40 WPM as per typing test. , • Experience in a call center or answering service role. , • Excellent oral and written communication skills. , • Ability to actively listen and communicate efficiently. , • Empathetic and personable demeanor with a professional attitude. , • Reliable and customer-centric with a disciplined approach. , • Ability to train remotely via self-guided programs. Nice-to-haves • Experience with CRM systems. , • Familiarity with HIPAA compliance requirements. Benefits • 401(k) matching , • Full health insurance after 90 days , • Paid time off , • Vision insurance , • Retirement plan with a 3% match after 90 days Apply Job!