Customer Support Specialist

Employer Industry: Healthcare Data and Analytics Why consider this job opportunity... - Opportunity for career advancement within a growing healthcare analytics company - Work schedule typically includes regular business hours, with some overtime possible - Supportive work environment that encourages cross-functional dialogue and collaboration - Chance to utilize and enhance your technical skills in a SaaS environment - Competitive compensation based on market location and job-related knowledge, skills, and experience What to Expect (Job Responsibilities): - Provide documentation of processes and configurations for the employer's SaaS products - Deliver tier 2 support for application issues, identifying root causes and proposing solutions - Engage in cross-functional dialogue for development prioritizations and client implementations - Utilize SQL for data management tasks, including importing and exporting data - Manage multiple customer support issues with excellent organizational skills What is Required (Qualifications): - Minimum educational requirement: Bachelor’s degree or higher in Computer Science or equivalent experience - 4+ years of SQL experience, including knowledge of select statements, complex joins, and data management - Proven ability to provide positive customer service and effective communication skills - Solid experience in data management using Excel, Access, and MS SQL Server - Excellent organizational skills to handle multiple customer support issues effectively How to Stand Out (Preferred Qualifications): - 3+ years of experience in a technical customer support or client support role, ideally as a Business Analyst or similar - Knowledge of ASCII and EDI is desirable - Familiarity with JIRA for project management - Experience with MS Project or equivalent software - Experience with SaaS delivered applications #HealthcareAnalytics #CustomerSupport #SQL #CareerOpportunity #TechnicalSkills At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!