Customer Service Representative (Temporary)

Overview: We're in search of a dynamic Temp Customer Service Representative for a 5-month contract. If you have a knack for delivering exceptional customer support, thrive in a fast-paced environment, and have at least one year of experience in a similar role this may be the position for you. You'll engage directly with clients, addressing their inquiries and concerns with the utmost... professionalism and care. This is a fantastic opportunity to grow your skills and make a significant impact in a supportive, energetic workplace. Duties: · Resolve customer issues and concerns via phone, web, or e-mail correspondence. · Process applications, application audits, and other related work in a timely and accurately. · Provide guidance regarding certification pathways and eligibility requirements. · Maintain accurate customer database. · Work with department(s) to develop and facilitate customer communications. · Maintain knowledge on company policies and program updates. · Enhance and document processes and procedures as required. · Maintain high levels of professionalism and phone etiquette at all times. Requirements: - Previous experience in customer service or a related field. - Excellent verbal and written communication skills. - Strong problem-solving skills and the ability to think quickly on your feet. - Proficient in using computer systems and navigating through various software applications. - Ability to multitask and prioritize tasks effectively in a fast-paced environment. Job Types: Full-time, Temporary Pay: $18.00 per hour Expected hours: 37.5 per week Benefits: • Work from home Shift: • Day shift Location: • Maryland (Required) Work Location: Remote Apply Job!