Call Center Service Reps - Hybrid/Remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!

Employer Industry: Healthcare Services Why consider this job opportunity... - Opportunity for career advancement and growth within the organization - Extensive training and support through a skill-based progression training program - Paid time off and health insurance benefits - Remote work flexibility after initial on-site training period - Chance to make a positive impact on member experience and satisfaction What to Expect (Job Responsibilities): - Address member and provider inquiries received through the employer's 1-800 numbers - Provide clear direction on plan policies, procedures, and benefits - Document call details accurately for tracking member/provider contacts - Identify and communicate trends indicative of service issues - Escalate member/provider concerns and servicing issues as necessary What is Required (Qualifications): - High school diploma required; Bachelor's degree or advanced education desirable - Minimum of 2 years of professional work experience in a customer-facing inbound call center setting - Ability to multitask with strong typing skills and proficiency in MS Word and MS Excel - Strong data entry skills essential for success in this role How to Stand Out (Preferred Qualifications): - Experience in the healthcare industry or with health insurance products - Familiarity with customer service best practices in a call center environment - Advanced problem-solving skills to address complex inquiries effectively #HealthcareServices #MemberServices #CareerOpportunities #RemoteWork #TrainingProvided At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!