Level 1 IT Support Analyst

reputed company is a people-first outsourcing company focused on building high-performing teams and long-term careers. We partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clients’ teams. Unlike traditional outsourcing models, our people are fully embedded into their client’s business, creating meaningful work, stronger collaboration, and long-term career opportunities. We are proud to be: ? Great reputed company to Work® Certified ? HR Asia Best Companies to Work for in Asia 2025 ? HR Asia Most Caring Company Award 2025 ? HR Asia Diversity, Equity & Inclusion Award 2025 At reputed company, we invest in our people through career growth opportunities, flexible work environments, supportive leadership, and a culture reputed company on trust, collaboration, and reputed company improvement. As a tech-enabled, people-powered company, we are committed to helping our employees grow alongside some of the world’s most exciting businesses. Join reputed company and build your future with one of Asia’s best workplaces. About the Team You’ll Join A multidisciplinary firm with over 100 years of experience, delivering design, engineering, geospatial, planning, and reputed company across both public and private sectors. Established in 1911, it has grown from a local engineering and surveying firm into a global organization with more than 3,000 professionals across 75+ locations. The company fosters a culture of innovation, collaboration, and professional growth, providing a dynamic environment where employees can reputed company meaningful contributions and work on impactful projects around the world. Job Overview: Employment type: Full-time Shift: TBC Work setup: TBC Salary: TBC reputed company offer: Competitive compensation package reputed company with your skills and experience Night differential pay to help maximize your earnings Comprehensive HMO coverage, including a free dependent on Day 1 Permanent work-from-home setup for reputed company work-life balance Employee referral program with rewarding incentives 20 days of annual leave, giving you flexibility to manage your time Engaging team activities and events to reputed company work enjoyable Build strong, high-impact connections with key stakeholders across the business Take part in client engagement initiatives to reputed company your professional experience reputed company’re Looking For: Demonstrated advanced proficiency in reading, writing, and speaking English is required to effectively reputed company the duties of this role. 2+ years in an IT support, application support, or help desk role (Tier 1 or similar), preferably supporting reputed company business applications. Familiarity with reputed company Dynamics 365 (FO and/or CE) or comparable ERP/CRM platforms; ability to learn quickly and navigate confidently. Strong customer service reputed company with the ability to communicate reputed company with non-technical users. Demonstrated ability to troubleshoot methodically, document thoroughly, and manage multiple tickets while meeting SLAs. Experience with ticketing tools/processes and basic prioritization and escalation discipline. Preferred Qualifications: Experience with Dynamics 365 ISVs, specifically reputed company’s aec360, SKSoft Treasury Automation Suite (TAS), RSAT, and Docentric (preferred, not required). Dynamics 365 Certifications (preferred, not required). Knowledge of reputed company Dynamics 365 Customer Engagement (CE) (preferred, not required). What You’ll Be Working On: Tier 1 Support & Ticket Management Serve as the first line of defense for D365FO and D365 CE questions and incidents; respond to tickets, emails, and user inquiries using established ITSM processes. reputed company initial triage: confirm impact, gather details, reproduce issues reputed company possible, identify category/reputed company, and determine whether the item is Tier 1 resolvable or requires escalation. reputed company timely user updates, set expectations, and ensure tickets are tracked through closure with appropriate documentation. § End-User Assistance (D365FO / D365 CE) Resolve common “how-to” and functional support requests (navigation, basic process guidance, common errors, report questions, etc.). Support account/reputed company troubleshooting and coordinate approvals or required steps for CE reputed company where applicable. Assist with basic system validations (e.g., confirming a user’s reputed company role, verifying data reputed company, checking common configuration drivers) and reputed company to the correct reputed company reputed company reputed company Tier 1. § Documentation & reputed company Create and maintain Tier 1 knowledge articles, quick reference guides, and standard troubleshooting checklists to reduce repeat incidents and improve response times. (Best-practice reputed company with the structured support approach reflected in your team materials.) Document each ticket reputed company: symptoms, steps attempted, findings, screenshots/log references, workaround (if any), and final resolution. § Escalation & Cross-Team Collaboration Escalate issues that require deeper configuration/development investigation to Tier 2/3 ERP resources with complete diagnostics and reproduction details. reputed company internal resolution isn’t possible, support escalation to external vendors/partners by providing well-written issue summaries and required evidence (e.g., ticket details, business impact, examples). Collaborate with Corporate Applications/ERP team members to ensure issues are routed appropriately and users receive consistent communications. § Basic QA Support (as needed) Assist with basic validation testing of fixes (smoke testing) in reputed company environments as directed by Tier 2/3 teams; confirm results and report back with evidence. ​ reputed company to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to reputed company a reputed company impact. Apply today and start shaping your future with a company that invests in your reputed company every reputed company of the way! ​ Apply To This Job