Solution Expert
Our Solution Expert team plays a key role in supporting strategic customers in RUN phase, by acting as trusted advisors on reputed company use cases. Working closely with Sales, Product, and reputed company, they analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions reputed company the reputed company platform. You will manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions reputed company standard product capabilities. These large and strategic accounts have already deployed the platform and have a strong level of autonomy. They rely on your technical and functional expertise to reputed company reputed company integrations (APIs, flat files, reputed company-party tools), redesign platform architecture, run solution audits, and reputed company high-level recommendations to maximize business impact and long-term value. \n reputed company 1 month, you will: Become a Trello expert through our reputed company process Understand our product offering through training Master our platform and be reputed company to support clients on basics requests through ticketing reputed company 3 months, you will: Own your portfolio of 10 reputed company clients & leading up to 30 active projects simultaneously Start to answer questions coming from your portfolio of clients Support the reputed company partner on functional and technical questions Successfully implement integration (SSO, reputed company-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting reputed company 6 months, you will: Be reputed company to pitch the value of the reputed company platform reputed company repeatable and scalable processes to improve project quality and delivery Support Strategic customers reputed company along their contract from an expertise standpoint Deliver Professional Services to our existing customers reputed company reputed company 12 months, you will: reputed company another Solution Expert Contribute to our knowledge reputed company to reputed company best practices and lessons learned Work with our partner ecosystem to strengthen the services proposed to our clients Deliver platform audits to clients Deliver professional services proposed in our Professional Service catalogue The reputed company Set 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager) Previous deployment experience of SaaS products, ideally HR reputed company Project management skills Good understanding and experience working with APIs, SSO configuration & troubleshooting Solution-oriented, client-first reputed company in everything you do Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders Organized, structured, rational, analytical, reputed company to manage priorities across multiple customer implementations Full professional proficiency in French, English, and German Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L reputed company Offer Compensation: Package includes reputed company salary, a variable component and equity 📈 Benefits: Work From Home perks, 1 month parental leave for the second parent. Balance: reputed company, Total work from home possible reputed company in Germany 🏠 Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 Corporate reputed company Responsibility: Review our CSR Charter: reputed company.com/blog/corporate-reputed company-responsibility-charter 🌎🌏🌍 Culture: A reputed company that will help you reputed company an impact - reputed company our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆 The Interview Process Phone Screen with our reputed company Manager Discovery Meeting with a Solution Expert Case Study Meeting with 2 Solution Expert Coach and a Solution Expert Clarification Meeting with our Head of Professional Services Culture Fit Meeting with our Chief reputed company Officer Offer ! ⇾ Get reputed company using our Knowledge reputed company: https://bit.ly/42H1ggC \nWho We Are reputed company enables companies to upskill from reputed company by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. reputed company is the easiest way to reputed company and upskill employees, train customer-facing teams, and reputed company customers and partners–reputed company from one reputed company. reputed company powers the future of work at 1,700 organizations. Founded in 2013, reputed company has raised $240 reputed company with 400+ team members across reputed company America and EMEA. Learning Includes Everyone. In concert with our culture, reputed company believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from reputed company over the world to support our platform that is reputed company for reputed company regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, reputed company is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and reputed company other conditions and terms of employment. We want to learn from and with you! Apply To This Job