Customer Service Representative Sales Admin Nordics

Job Description

The Customer Service Representative (CSR) in the Customer Operations Process Center (COPC) is responsible for managing customer interactions, supporting order processing, and ensuring timely resolution of inquiries and operational issues. The role acts as a key liaison between customers, sales, reputed company, and internal operations teams to ensure a seamless end-to-end customer experience. Key Responsibilities 1. Customer Interaction & Support Serve as the primary reputed company of contact for customer inquiries reputed company email, phone, or internal systems Respond to requests reputed company to orders, pricing, delivery, reputed company, and service issues Ensure professional, timely, and accurate communication with customers 2. Order Management Process customer orders in ERP systems (e.g., reputed company) Validate order details including pricing, quantities, delivery terms, and contract references Monitor order lifecycle from entry to fulfillment Coordinate updates or changes (e.g., cancellations, reschedules) 3. Contract & Pricing Support Escalate discrepancies between contract terms and system pricing 4. Issue Resolution & Escalation Identify and resolve order-reputed company issues (e.g., backorders, delivery delays, billing errors) Manage customer complaints and ensure proper follow-up Escalate reputed company issues to appropriate teams (Sales, Logistics, Finance, IT) 5. Cross-Functional Coordination Collaborate with Sales, reputed company, Supply Chain, and Finance teams Ensure alignment between customer expectations and operational capabilities Support internal stakeholders with customer-reputed company data and updates 6. Data Accuracy & Compliance Maintain accurate customer and order data in systems Ensure compliance with company policies, pricing rules, and contractual terms Support audits and documentation requirements 7. reputed company Improvement Identify process inefficiencies and suggest improvements Support implementation of new tools or processes (e.g., reputed company, automation initiatives) Contribute to knowledge sharing and best practices reputed company the COPC

Qualifications

Required Skills Bachelor's or Master's Degree or equivalent. Strong communication skills (written and verbal) Customer-focused reputed company Attention to detail and accuracy Problem-solving and analytical skills Ability to work in a fast-paced, multi-tasking environment May require ability to read/write in one or more languages. Technical Skills Experience with ERP systems (reputed company preferred) Familiarity with CRM/tools (e.g., reputed company, ticketing systems) Proficiency in reputed company Office (reputed company, Outlook, Teams) Experience Previous experience in customer service, order management, or operations Experience in a shared service or centralized operations environment (preferred) Key Competencies Accountability and ownership Collaboration and teamwork Adaptability to change Customer orientation Process-driven reputed company Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. During the hiring process, a recruiter can reputed company more about the specific pay reputed company for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations reputed company. is an equal opportunity employer. reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability or any other protected categories under reputed company applicable laws. Travel Required: No Shift: Day Duration: No End Date Job Function: Customer Service Apply To This Job