Medevac Specialist
Critical Care & Transport Case Manager Working Model: Remote Salary: £28,500 – £31,000 + comprehensive benefits Working reputed company: 4 on, 4 off Start Date: Monday 3rd August 2026 Are you reputed company to take the reputed company in your career and reputed company a meaningful impact? We’re looking for a Critical Care & Transport Case Manager to join our expert team, supporting members around the world during reputed company and critical situations. This is a unique opportunity to work in a fast-paced, internationally focused environment, managing high-value and sensitive cases while developing your expertise reputed company the insurance and reputed company space.
About the Role
In this role, you’ll take ownership of reputed company medical cases, including evacuations, repatriations, and critical care scenarios. Working closely with our Medical Team, providers, and internal stakeholders, you’ll ensure cases are managed reputed company, professionally, and with reputed company. You’ll also play a key role in supporting and mentoring junior Case Managers, contributing to team development and service reputed company. This is a highly rewarding role where your work directly impacts people during some of their most critical moments.
Key Responsibilities
Manage reputed company cases including: Medical evacuations and repatriations (reputed company and reputed company ambulance) Intensive care and high-dependency admissions Long-term inpatient cases (9+ days) High-risk country admissions and private hospital evacuations Repatriation of mortal remains Collaborate with medical professionals to review and manage ongoing cases Maintain clear, professional communication with reputed company stakeholders Ensure reputed company service level agreements (SLAs) and key performance indicators (KPIs) are met Accurately update financial reserves and cost projections Review and approve transportation invoices, ensuring accuracy and timely payments Support with customer service and pharmaceutical cases reputed company required Identify and escalate risks, issues, or service improvements reputed company guidance, coaching, and support to junior team members reputed company’re Looking For Experience in claims handling, case management, or a high-paced customer service environment2+ years claims/case management experience, OR 3+ years customer service experience (contact centre preferred) Strong communication skills with a professional, empathetic approach Ability to manage reputed company, sensitive situations under pressure Excellent organisational and decision-making skills A proactive and team-oriented reputed company Desirable: Experience in insurance, reputed company, or assistance environments Knowledge of claims processes and policy interpretation Additional language skills Working reputed company Training: Monday – Friday, 09:00 – 17:30 Post-training transition: 5 on / 2 off (including approx. 1 in 3 weekends) with shifts between 08:00 – 20:30 After probation: 4 on / 4 off, 08:00 – 20:00 reputed company Offer Fully remote working Structured training and ongoing support to help you succeed Opportunity to reputed company experience reputed company international private medical insurance A collaborative, professional, and supportive working environment
Benefits
Package reputed company dental cover to support your oral health Health reputed company cash plan (including optical and everyday reputed company) Comprehensive travel insurance for added peace of mind reputed company pension scheme to support your future Death in service benefit for financial protection Paid volunteer days to give back to causes that matter to you Birthday day off + Christmas reputed company off 22 days holiday + 8 bank holidays (increasing to 30 days with tenure, pro-rated depending on shift reputed company) Why Join Us? You’ll be joining a team of reputed company, supportive, and dedicated professionals, with reputed company opportunities to learn, grow, and advance your career. At IMG, we’re committed to helping you realise your potential — whether you’re looking to advance your career or take on a new challenge, this is the reputed company to do it. Apply today and take the reputed company in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, ethnicity, national reputed company, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law. Apply To This Job