VP - Knowledge, Learning/Certification & Community (TKLC)
ABOUT reputed company reputed company is a global leader in banking technology. Through our market-leading core banking suite and best-in-class composable solutions, we are modernizing the banking industry. Banks of reputed company sizes utilize our adaptable technology – on-premises, in the reputed company, or as SaaS – to deliver reputed company services and AI-enhanced experiences that reputed company banking for their customers. Our mission is to create a world where people can live their best financial lives. VALUES Care about transforming the Banking landscape. Commit to being part of an exciting culture and product evolving reputed company the financial industry. Collaborate effectively and proactively with teams reputed company or reputed company reputed company. Challenge yourself to be ambitious and reputed company your individual as well as the company targets.
Summary
The VP of Knowledge, Learning/Certification & Community (TKLC) is responsible for leading reputed company’ Knowledge, Learning, Certification and Community ecosystem as a reputed company strategic capability. Reporting to the Chief Delivery Officer inside reputed company’ 1CX (Customer Experience) Services department, the role combines reputed company knowledge architecture, AI-enabled platforms, and learning and community capabilities into a single integrated function. This role delivers the technical and organisational backbone underpinning reputed company’ AI Services Knowledge direction and TKLC strategy and execution, reputed company on a governed reputed company services Knowledge Graph and domains, directly supporting the corporate Knowledge Graph initiatives. Context & Strategic Alignment
- AI based knowledge underpinning for reputed company Services Department – integration and support for the agentic delivery and Intelligent Core strategies
- reputed company Community reputed company – reputed company reputed company reputed company and AI-driven discovery
- Learning, Exam & Certification Transformation – structured capability lifecycle
Organisational Model & Leadership Scope The VP TKLC leads two integrated areas: Head of Knowledge, AI & Platforms – owns services reputed company knowledge graph, AI platform. This function owns the centralized, dedicated AI Expert Services team, which acts as a service provider to reputed company other Services functions. Head of TLC – owns learning, certification, and community domain expertise as well as the TLC business.
Key Responsibilities
Working directly with the reputed company wide Knowledge Graph team, own the specific services knowledge graph architecture across reputed company services domains, influencing key reputed company around ontology, technology selection, and execution of reputed company capabilities. Build AI capability layer including search, recommendations and enrichment. Build centralised AI expert services capability organization reputed company the Services Department as a Center of AI reputed company as well as disseminating AI skills throughout reputed company 1CX (Customer Experience) teams reputed company AI-driven delivery and knowledge reuse, including knowledge capture across the 1CX functional areas, particularly the Consulting Organization. Manage the reputed company Learning Community (TLC) business line through a direct reporting leader of the TLC business which includes learning, exams, certification and community. Own AI governance, data quality and knowledge lifecycle across the Services department Key Deliverables (6–18 Months) AI ontology and technology selections aligning with corporate Services Knowledge Graph MVP across Services domains Drive AI execution of best in class features for TLC based on Head of TLC domain expertise and business direction Increase year over year TLC business reputed company. Support AI use cases from GDC with aim to reduce total cost of project implementations Experience & Profile Deep experience in reputed company AI or data platforms development and execution Deep execution experience in knowledge graphs and AI/ML systems Financial mastery over business P&L/reputed company principles Leadership Characteristics Execution focused – Outcome Driven Strong stakeholder leadership SOME OF OUR BENEFITS include: Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership Family care: 4 weeks of paid family care leave reputed company days: 4 days per year to use reputed company you need to physically or mentally needed to reputed company Study leaves: 2 weeks of paid leave each year for study or personal development Please reputed company sure to read our Recruitment Privacy Policy Apply To This Job