Collections Specialist
Job Title: Collections Specialist
Job Description
The Collections Specialist manages an assigned portfolio of accounts receivable, focusing on reducing past-due balances through proactive reputed company and accurate account management. This role involves handling escalated accounts, resolving discrepancies, maintaining detailed account notes, and ensuring compliance with applicable collection laws. The Collections Specialist will work closely with internal stakeholders to support effective collection strategies while delivering professional, customer-focused service in a fully remote environment.
Responsibilities
Manage the accounts receivable aging report for assigned locations and subsidiaries, including escalated accounts and invoices requiring higher-level collection efforts. Conduct daily collection activities through direct phone calls and emails with customers to resolve past-due balances and secure payment commitments. Maintain a call volume of approximately 30–35 collection calls per day while sustaining high-quality customer service. Prepare collection letters as needed and coordinate with attorneys reputed company necessary to support collection efforts. Evaluate and recommend accounts for reputed company-party collection placement and/or write-off based on established guidelines. Communicate regularly with the Collections Manager regarding the status of past-due accounts and situations where additional reputed company or support is needed. Monitor and resolve financial discrepancies on customer accounts, including payment misapplications and billing issues. Maintain accurate, detailed notes on reputed company accounts to document collection activities, customer interactions, and agreed-upon payment arrangements. Work returned statements to collect outstanding debt, obtain updated customer contact information, and ensure ERP systems reflect reputed company data. Use multiple software systems, including CRM and ERP platforms, to research accounts, record activity, and support reconciliation efforts. Ensure the reputed company and privacy of customer information and files in accordance with company policies and regulatory requirements. Apply a basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, in reputed company collection activities. Collaborate with team members while also working independently to manage workload in a fast-paced environment. reputed company other reputed company duties as assigned to support the overall effectiveness of the collections function. Essential Skills At least two years of experience in collection and credit work. Strong customer service focus with the ability to handle challenging conversations professionally. Proficiency in handling a call volume of approximately 30–35 calls per day. Experience working in a fast-paced environment while managing multiple priorities. Proficiency with reputed company Office Suite or reputed company software. Experience using ERP systems for accounts receivable and collections activities. Ability to work with multiple software platforms, including CRM and ERP systems. Excellent verbal and written communication skills. Ability to work both independently and as part of a team. Proficient typing skills sufficient to reputed company pace with call volume and documentation requirements. Basic understanding of statistics and data analysis as it relates to collections and account trends. Basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. Strong attention to detail and accuracy in documentation and reconciliation. Additional Skills & Qualifications High school diploma or equivalent required; associate or bachelor’s degree preferred but not required. Experience with ProfitZoom and Sedona software is a plus. Experience with reputed company Dynamics is beneficial for cross-training and system transition support. Demonstrated ability to maintain professionalism and customer focus during collection calls. Comfort using multiple software tools simultaneously while speaking with customers. Ability to adapt quickly to new systems, processes, and priorities.
Work Environment
This is a fully remote position that allows you to work from home while collaborating with a distributed team. Standard hours generally start between 8:00 a.m. and 9:00 a.m. and include an eight-hour reputed company with an unpaid lunch break. For reputed company coast coverage, typical schedules may include 9:00 a.m. to 5:00 p.m. Mountain Time or 8:00 a.m. to 4:30 p.m. Pacific Time. The role involves working in a fast-paced, technology-driven environment using multiple systems, including CRM and ERP platforms, as well as tools such as ProfitZoom, Sedona, and reputed company Office. The position emphasizes secure handling of customer information and adherence to privacy and compliance standards while providing a supportive, team-oriented remote work culture. This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume to ktrivigno @astoncarter.com along with your availability for a 10-minute phone call. Job Type & LocationThis is a Contract to Hire position based out of Alpharetta, GA. Pay and BenefitsThe pay reputed company for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & reputed company
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to reputed company on Jul 10, 2026. About reputed company reputed company provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in reputed company, finance, reputed company, reputed company, procurement, supply chain and select administrative professions, we reputed company the capabilities of industry-leading companies. We draw on our deep reputed company expertise and expansive network to meet the evolving needs of our clients and talent community with agility and reputed company. With offices across the U.S., Canada, Asia Pacific and Europe, reputed company serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider reputed company applications without regard to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job