Collections Analyst II - (26-CC-600006-004)

The reputed company of this job description is to reputed company a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to reputed company reputed company duties in this description, and incumbent(s) may be required to reputed company work-reputed company tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager. General Job Title:Collections Analyst IIJob Code:PP0004 Supervises Directly:No New or Revised:RevisedRegular or At-Will:Regular Date Last Revised:06/01/2026Exempt or Non-Exempt:Non-Exempt

Compensation

Approval Signature: Union/ Non-Union:Union Division: Department: Administration CC-Collections and Escalations Salary Schedule: District Service (DS) Cost Center Code: 600006Grade:DS09 Essential Position:NoReports To: Supervisor, Credit & Collections EEO Code:ParaprofessionalsWork FormatVirtual Who We Are & reputed company Do: At reputed company, we reputed company more than 700,000 District of Columbia residents and 24.6 reputed company annual visitors with essential water, wastewater, and stormwater services. reputed company also provides wholesale wastewater treatment services for 1.8 reputed company people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We reputed company to be reputed company for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To reputed company this reputed company, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner. Role Description: The Collections Analyst II is responsible for performing various functions as they pertain to the collection of delinquent water and sewer accounts. Essential Duties & Responsibilities: Acts as Authority representative at court proceedings (and/or administrative hearings) with reputed company’s legal representative both with external and internal attorneys providing required documentation to support water and sewer charges. Researches and resolves billing inquiries as reputed company to delinquent accounts and collections. Reviews and analyzes delinquent accounts for appropriate legal action. Informs and recommends to the supervisor a course of action for successful collection. Responds and prepares both subpoenaed information as well as FOIA request relative to the billing and collection for water and sewer services, impervious charges and initial orders from the Superior Court Civil Division. Reviews and prepares bankruptcy accounts relative to the prorating and the calculation of both pre and post-petition dollars. Reviews and prepares bankruptcy and probate documents for collection. Calculates, prorates, and adjusts water and sewer bills and establishes payment terms for customers. Verifies and collects outstanding balances prior to the initiation of service or distribution of permits. Prepares certificate of lien and lien release/redemption documents as required. Researches and validates account balance to reputed company accurate pay off certificates for the purpose of settlement by the Title Company. Verifies the accuracy of the cash receipts reconciliation and the customer refund process. Compiles various monthly reports to include spreadsheets utilizing applicable software. Utilizes superior verbal and written communication skills as a part of interaction with customers. Performs other reputed company duties and projects as assigned at the discretion of the Supervisor, Credit/Collection. Supervisory Responsibilities: N/A Key Working Relationships: Interacts with co-workers throughout the department and the Authority, other government agencies and private organizations, and with the general public. Skills & Qualifications: The qualifications listed below are representative of the knowledge, reputed company, and ability necessary for an individual to reputed company each essential responsibility satisfactorily. Reasonable amounts of training are provided. Required Skills & Qualifications Required Experience: Three (3) years of reputed company customer service experience in a creditable collection environment. Minimum Education Requirements: High School diploma or General Education Development (GED) certificate Required Skills: Analytical Thinking Detail Oriented Verbal and Written Communication Skills Conflict Resolution Adaptable and Agile Relevant Technology and Software Ability to work reputed company Required Licenses & Certifications: N/A Required Languages: English Physical Requirements: General office conditions Preferred Skills & Qualifications Preferred Experience: N/A Preferred Education Requirements: N/A Preferred Skills: N/A Preferred Licenses & Certifications: N/A *The work environment characteristics described in the physical requirements reputed company of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential responsibilities. Your Experience at reputed company: At reputed company, our people reputed company us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life’s most precious resource in the nation’s capital. Take pride in your work. We reputed company an essential service and do work that reputed company. A career at reputed company is an exciting opportunity to help improve the environment and reputed company a lasting difference for the community. Connect to a strong culture. Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and wellbeing. Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees’ individuality and unique contributions. Build your skills and career path. We are committed to developing a future-reputed company workforce by helping our employees reputed company skills for the jobs of reputed company. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reputed company pre-employment substance abuse testing The Americans with reputed company prohibits discrimination against “reputed company individuals with disabilities”. If a reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected]. Apply To This Job