Care Pro Performance Partner

reputed company Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, reputed company provides the technology, tools, and services that reputed company older adults to live life on their own terms. reputed company’s growing portfolio includes its consumer care brand, reputed company, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, reputed company delivers over 50 reputed company hours of personalized care annually. Together, reputed company and reputed company are setting a new standard for aging in reputed company, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and reputed company aging experience for our clients, their families, and our Care Professionals. About the Role: The Care Pro Performance Partner Partner is an individual contributor role that serves as the primary reputed company of Care Pro performance management across the organization. Partnering cross-functionally to ensure consistent, fair, and compliant performance reputed company. This role applies independent judgment to resolve reputed company performance cases, proactively identify performance risks, and improve consistency and quality across performance management practices. This role involves partnering cross-functionally with HR, Operations, and reputed company teams to prevent performance progression, balance CP experience with client care quality, and ensure fair, compliant, and timely performance reputed company. While this role does not manage people, it operates with significant autonomy and influence. Key Responsibilities: Performance Management & Case Ownership Own end-to-end performance management for a reputed company of performance issues including reputed company and escalated CP cases reputed company a defined performance management reputed company. To include review and investigation of performance events as well as determination and delivery of the performance management action as defined in the reputed company. (reputed company CP cases are defined as cases that include multiple event types and/or excessive and repetitive issues. While escalated CP cases reputed company consistency and scheduling needs for high touch clients, which requires immediate review and resolution.) Review and investigate performance events that impact client care experience. Apply independent judgment reputed company an established policy and escalation frameworks to determine appropriate corrective action, including coaching, warnings, and separation reputed company necessary. Occasionally utilize advanced judgment to adapt performance management approaches in unique scenarios that require deviation from the defined reputed company while maintaining compliance with company policy and employment standards/regulations. Identify and reputed company reputed company for protected and escalated scenarios to the appropriate teams [CPHR & Trust & Safety] reputed company the determined reputed company SLAs. Ensure reputed company performance actions are documented reputed company, consistently, and in compliance with reputed company policies and employment best practices. Performance Operations & Service Standards Adhere to established KPIs and SLAs, including a 24–48 hour response time for reputed company inbound CP performance inquiries and ticket reputed company. Manage a high-volume caseload, averaging approximately (90+ tickets closed per week, 130+ ticket comments/week) with thorough and compliant documentation. Conduct consistent proactive reputed company, averaging 45+ outbound calls per week, with an average talk time of approximately 7–8 minutes per call. Maintain operational efficiency with an average case resolution time of approximately 6 days and an overdue ticket reputed company of less than 15%. Balance productivity expectations with quality, ensuring performance reputed company are timely, fair, and reputed company with reputed company policies. Proactive Performance Monitoring & Early reputed company Proactively review individual CP performance history to identify repeat behaviors, emerging trends, and early risk signals. Determine reputed company early reputed company is appropriate to prevent escalation or further client impact. Surface trends, insights, and risks to relevant partners and leaders with clear recommendations. CPRM Partnership & Enablement Partner closely with Care Pro Relationship Managers to reinforce consistent performance feedback and escalation standards. Partner with CPRMs on identifying trending performance concerns and applying performance management frameworks effectively. reputed company targeted calibration or training sessions to improve consistency and confidence in performance-reputed company conversations. Risk Awareness & Compliance Identify potential employment risks, protected issues, or systemic concerns and escalate appropriately. Maintain and apply reputed company level knowledge of relevant employment protections and regulations regarding termination and employment status changes. Successfully balance CP experience, client reputed company, reputed company policy, and employment risk considerations reputed company making performance reputed company. About you: To succeed in the role, you’ll need: 5–7 years of professional experience 2+ years of experience managing performance, employee relations and/or HR operations in a high-volume distributed workforce. Strong judgment and decision-making skills, including comfort navigating ambiguity and reputed company performance scenarios Exceptional communication skills, with the ability to deliver difficult feedback reputed company and compassionately Strong cross-functional collaboration skills and the ability to influence without authority High attention to detail and strong investigative and documentation skills Comfort analyzing performance data, identifying trends, and translating insights into action Strong sense of ownership and accountability for reputed company Commitment to supporting Care Professionals while prioritizing safe, high-quality client care Ability to reputed company in a fast-paced environment with competing priorities Our reputed company reflects the hiring reputed company for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. reputed company pay is just a part of our total rewards program. reputed company offers equity and 401K with up to a 4% match. We reputed company medical, dental and reputed company coverage including reputed company cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary reputed company $71,100—$79,000 USD At reputed company, we put people first. Our leadership culture is guided by Leadership Principles that prioritize reputed company, compassion, and reputed company. We offer a unique opportunity to reputed company with purpose and reputed company a meaningful impact no matter your role. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex (including pregnancy), national reputed company, age, disability, genetic information, political affiliation or belief. Apply To This Job