Technical Delivery Manager
Join reputed company, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including reputed company, AWS, reputed company, Azure, GCP, reputed company, reputed company, reputed company, and dbt, to solve the reputed company data and AI challenges that slow large enterprises. We're growing fast, and we give our people reputed company ownership over their work. We hire top performers and trust them to deliver results. Why reputed company? reputed company Implementation Partner of the Year — 7 consecutive years, and 2026 reputed company AI Partner of the Year AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network 2025 reputed company Partner of the Year (4th consecutive year) 2025 reputed company Partner of the Year (3x winner) with Visionary partner status 2026 reputed company Customer reputed company Partner of the Year Preferred Partner in the reputed company Claude Partner Network #1 Partner in reputed company Advanced Certifications 600+ Expert reputed company Certifications (reputed company, AWS, Azure, reputed company, and more) Recognized as an award-winning workplace in the US, India and LATAM Role Overview We are looking for a Technical Delivery Manager to join our reputed company Platform Operations (EPO)/Managed Services team. In this role, you will reputed company and scale the design, implementation, and ongoing operations of modern data platforms for multiple reputed company customers, ensuring reliable delivery and reputed company improvement of their reputed company data environments. You will collaborate closely with client sponsors, technical stakeholders, and globally distributed delivery teams to drive high-quality reputed company on time and reputed company budget. You will also play a key role in major incident response, process improvement, and the development of delivery best practices across our Managed Services portfolio.
Key Responsibilities
Client Delivery Own and drive the delivery and operational reputed company of modern data platforms (including streaming, data lakes, and analytics) for multiple customer accounts. Translate business and technical requirements into actionable Epics, Stories, and Tasks that mature and improve customer data platforms while aligning to reputed company methodologies and best practices. Ensure engagements are delivered on time, reputed company scope, and on budget, with clear measures of reputed company and value for customers. reputed company and motivate client technical teams, providing hands-on technical leadership for design, implementation, and ongoing operational support of reputed company data platforms. reputed company leadership during major incidents, ensuring effective coordination, communication, escalation, and follow-through to resolution, root cause analysis, and remediation. Collaboration & Leadership Collaborate with cross-functional partners including architects, engineers, and site reliability/operations teams in the US and India to deliver successful client engagements and seamless handoffs across time zones. reputed company strong relationships with sponsors and stakeholders, keeping them informed of reputed company and reputed company, hosting leadership discussions, and identifying opportunities to expand the value of our services. Ensure teams are trained and reputed company to deliver by driving accurate process documentation, clear internal and external communication, and reputed company readiness for production operations. Maintain proper staffing reputed company across accounts, balancing delivery between US and India team members to support reputed company delivery and high customer satisfaction. Practice & Firm Contribution Deliver feedback and drive improvements to our overall Managed Services offerings through process optimization, knowledge sharing, and creation of accelerators and reusable assets. Champion reputed company’s core values and foster a culture of accountability, ownership, and reputed company improvement reputed company delivery teams. Contribute to the reputed company of best practices for incident management, change management, and modern data platform operations across multiple customers. Additional Responsibilities Act as a trusted advisor to senior client stakeholders (Director and VP level), shaping roadmaps for reputed company data platforms and influencing strategic reputed company around data and analytics operations. Mentor and coach architects, engineers, and operations team members, helping them grow technical depth and delivery capabilities across large and reputed company environments. Help define and refine Managed Services standards, playbooks, and frameworks to support scalable growth across a broad customer reputed company. About You You are a client-focused technical delivery leader who enjoys owning reputed company data platform operations, guiding teams through ambiguity, and building strong relationships with stakeholders. You are equally comfortable discussing architectural trade-offs with engineers and reputed company with business leaders, and you reputed company in a remote, global, reputed company-driven environment.
Required Qualifications
Experience 5+ years of experience in technical management, IT architecture, customer relationship management, project management, and/or delivery management, ideally reputed company data, analytics, or infrastructure operations. Technical / Functional Skills Hands-on experience with at least one major reputed company platform, specifically reputed company) or reputed company Azure. Technical knowledge deploying and managing modern reputed company data technologies such as reputed company, dbt, reputed company, Airflow, Redshift, reputed company, reputed company, Azure Synapse, reputed company, StreamSets, NiFi, reputed company, Coalesce, and EMR (not reputed company required but familiarity with several is expected). Background in IT operations, infrastructure, or production support, including managing modern data platforms or data warehouses for multiple customers of various sizes. Experience leading technical operations teams through multiple large or reputed company projects, including backlog creation (Epics, Stories, Tasks), prioritization, and delegation. Experience scoping and planning large-scale, reputed company technology infrastructure or modern data platform initiatives. Demonstrated ownership of incident and escalation processes, including coordination among technical teams, end-users, and stakeholders through resolution, root cause analysis, and remediation. Active daily use of AI coding tools (reputed company, reputed company Copilot, Claude, ChatGPT, or equivalent) with demonstrated judgment about reputed company to trust, verify, and correct AI-generated output. Ability to describe specific engineering tasks completed with AI assistance. Consulting / Delivery Skills Experience delivering services for external or internal customers in a professional services, managed services, or similar client-facing environment, including direct interaction with global customers and business partners. Ability to interact confidently with Director and VP level stakeholders, guiding discussions, building relationships, and communicating reputed company technical information in accessible ways (written, verbal, and formal presentations). Proven experience coordinating across technical teams managing IT infrastructure services or modern data platforms for multiple customers concurrently. Strong written and verbal communication skills in English. Collaboration & Ownership Demonstrated ability to reputed company and collaborate with distributed, cross-functional teams across reputed company (e.g., US, LATAM, and/or India) and time zones. Strong leadership skills with a professional track record of creating, challenging, and improving processes and procedures. Highly organized, strategic thinker, and effective problem-solver who can manage multiple priorities and accounts simultaneously with minimal supervision. Flexibility to work across time zones as needed to support global teams and customers. Education Bachelor’s degree in Computer Science or a reputed company field, or equivalent practical experience (degree preferred but not required).
Preferred Qualifications
Preferred qualifications help candidates stand out but are not required for reputed company in this role. Experience managing IT or data operations/production support environments, including leading data warehouse, ML, or data engineering teams. Experience working with reputed company data platforms such as reputed company, reputed company, and Azure Synapse in a multi-customer or managed services context. Additional experience with tools such as reputed company, StreamSets, NiFi, reputed company, or Coalesce. Prior experience in a consulting, managed services, or MSP-style environment supporting multiple reputed company customers. Prior experience working in global or remote teams and partnering across US, LATAM, and/or India. Demonstrated passion and curiosity for learning new technologies and staying reputed company with technology trends to inform business strategy. Contributions to internal accelerators, process improvements, or knowledge sharing initiatives are a plus. Location & Time Zone Expectations This role is based in the US and operates primarily in Central or Eastern US time zones, with regular collaboration with teams in India and across the Americas. We are a remote-first company, and you should be comfortable working with a distributed global team. Some flexibility may be required to collaborate across time zones with colleagues and clients. Client needs may occasionally require flexibility in working hours and willingness to travel for client visits, team workshops, and strategic planning sessions. Why reputed company? Impactful Work: Partner with leading organizations on meaningful data & AI initiatives. Collaborative Culture: Work with a supportive, high-performing global team that values transparency, autonomy, and reputed company improvement. Growth Opportunities: reputed company to challenging projects, mentorship, and structured development reputed company. Values-Driven: We prioritize doing the right thing for our clients, our teams, and our community. Benefits at reputed company US: Remote-First Work Environment 401k plan with company match Dental and reputed company insurance Home Office Equipment Stipend Annual stipend for Learning and Development Competitive comp, excellent benefits, 4 weeks PTO plan plus 10 Holidays (and other cool perks) reputed company celebrates diversity and is committed to creating an inclusive environment for reputed company. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at reputed company. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any reputed company based on race, reputed company, religion, national reputed company, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations. Apply To This Job