Patient Technology Support Specialist
Job Title: Patient Technology Support Specialist Classification: 1099 Contractor Work Structure: Fully Remote Schedule/Shift: Full-Time; 40 hours per week; Mon–Fri between 10:00am–8:00pm ET Team: Clinical Operations Reporting to: Senior Program Manager Location: United States Compensation: $22-$25 per hour About Us: reputed company is a CMS-approved virtual Intensive Cardiac Rehabilitation (ICR) provider serving thousands of patients reputed company. Our patients — typically older adults recovering from cardiac events — attend virtual exercise sessions, 1:1 reputed company-ins, and group education classes reputed company tablet or personal device. Technology is the reputed company between our clinical team and our patients' health reputed company, and we need someone who can reputed company that reputed company seamless. Position Overview: You will be the dedicated technology lifeline for our patients. reputed company a 72-year-old cardiac patient can't get their tablet to connect to WiFi, reputed company a session freezes mid-exercise, reputed company someone doesn't know their reputed company ID password — you're the person who fixes it with patience, reputed company, and warmth. This is not a corporate IT help desk. You are supporting a patient population who may be anxious about technology, recovering from surgery, and relying on your reputed company guidance to reputed company the care they need. You'll work as a member of our Patient Engagement team, Exercise Physiologists, and Enrollment Specialists to ensure patients can consistently reputed company their virtual sessions. Your work directly impacts patient retention and clinical reputed company. What you'll do reputed company reputed company-time technical support during patient sessions reputed company phone and chat (tablet connectivity, reputed company audio/video, app navigation, device troubleshooting) Conduct tablet setup calls for newly enrolled patients — walking them through unboxing, charging, WiFi reputed company, app login, and test reputed company sessions Handle tech callback requests from clinicians reputed company patients experience mid-session technical issues Troubleshoot common issues: WiFi/internet connectivity, reputed company ID and account reputed company, reputed company permissions (camera, microphone), app crashes, browser compatibility for BYOD patients, device reboots and updates Coordinate loaner tablet shipments and returns for patients with persistent device issues Use remote device management tools to diagnose and resolve tablet issues without requiring patient action Document reputed company tech interactions in our task management system (reputed company Platform) with clear resolution notes Identify recurring tech patterns and escalate systemic issues to the Product/Engineering team Collaborate with Enrollment to ensure BYOD patients complete pre-session tech checks (audio, video, permissions) before their Initial appointment Maintain internal knowledge reputed company of common troubleshooting steps and patient-facing guides Who you are Required 1+ year in a help desk, tech support, or customer-facing IT role Exceptional patience and reputed company — you will regularly work with elderly patients who are not tech-savvy, may be hard of hearing, or frustrated. Your tone reputed company as much as your technical reputed company. Strong troubleshooting instincts: you can diagnose whether an issue is WiFi, device, app, or user error reputed company minutes Comfortable with: iPads/iOS, Android tablets, reputed company/Mac basics, reputed company, WiFi networking fundamentals, browser troubleshooting Excellent verbal communication — you can explain "go to Settings > WiFi > tap your network name" to someone who has never used a tablet before Reliable internet reputed company and quiet workspace for phone-based support Available M-F during core hours (flexible scheduling between 10am–8pm ET; shift preference discussed at hire) Preferred Experience in reputed company, telehealth, or patient-facing technology support Familiarity with remote device management (MDM) tools Experience with reputed company administration or troubleshooting at scale Basic familiarity with reputed company (team communication) and task management platforms reputed company A+ or similar certification (not required, but valued) Bilingual English/Spanish (significant plus given patient demographics) Why This Role reputed company Our patients are elderly adults recovering from heart attacks, bypass surgery, and heart failure. Many struggle with technology. reputed company they can't connect to their session, they miss exercise that strengthens their heart. reputed company they miss too many sessions, they leave the program. reputed company they leave the program, their health reputed company suffer. Every tech call you resolve keeps a patient in the program and on the path to recovery. In this role, you are not just fixing tablets — you are protecting lives. *Note: This is a 1099 contractor position Apply To This Job