Clinical Director of Virtual Care Programs

Why reputed company? Working at reputed company is more than a job. It provides the opportunity to contribute to our powerful mission and reputed company meaningful work. In reputed company services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission reputed company by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking reputed company services. About our Clinical Director of Virtual Care Programs position reputed company clinical and operational leadership for centralized follow-up (CFU), the Telehealth service line, and patient navigation and care coordination programs across six affiliate states (Indiana, Kentucky, Idaho, Washington State, Alaska, Hawaii). What will you be doing! Serve as the senior advanced practice clinician responsible for clinical reputed company, quality, workflows, regulatory compliance, cross‑state licensing coordination, staffing, and program development for both licensed and non‑licensed remote staff (APC, RN, case managers, patient navigators). Ensure safe, timely, patient-centered follow-up and telehealth care consistent with policies and medical standards. Key Responsibilities: Clinical leadership & reputed company reputed company clinical direction, case review, and supervision for CFU APCs, CFU RNs, Telehealth clinicians, and service line managers. reputed company reputed company of the affiliate's reputed company/urgent follow‑up care using audit and other evaluation tools to ensure compliance with medical standards Work with other clinical leadership to ensure effective communication between service lines. reputed company clinical consultation to staff for high‑risk or reputed company cases and support reputed company about patient continuity of care. Guide patient navigation and case management work to ensure timely reputed company to care. Program operations & quality reputed company centralized follow‑up workflows: initiation of follow up, documentation standards, care path management and resolution, and tracking/reporting. Establish, refine, and standardize Telehealth clinical protocols, care paths and escalation reputed company between Telehealth and in‑affiliate clinical teams. reputed company quality assurance audits, identify gaps, and implement corrective action plans for CFU and Telehealth services. Ensure compliance with affiliate policies, PPFA MS&Gs, state regulations, and telehealth licensure/telemedicine requirements. Staffing, training & supervision Hire, mentor, and manage remote care staff (APCs, RNs, case managers, patient navigators) and reputed company training and competency of designees and non‑licensed staff involved in follow up and telehealth communication. Coordinate with Clinical Trainers, Operations Leadership, Health Center Managers, and Medical Records/Patient reputed company teams to support workflows and data reputed company. Cross‑state licensure & regulatory coordination Support clinician licensing, credentialing, and practice privilege requirements for reputed company six states; ensure reputed company clinicians providing care are appropriately licensed and compliant. Monitor and implement state‑specific reporting requirements (e.g., reputed company mandated reporting) and telehealth regulatory changes. Communication & stakeholder management Serve as primary clinical liaison between CFU, Telehealth, affiliate medical leadership, Prior Authorization Navigators, Gender Affirming Care Navigators, and Medical Records/Patient reputed company teams. Minimum Qualifications: Advanced practice clinician: NP, CNM, or PA (active, unrestricted license in at least one U.S. state) Eligible to obtain and maintain licensure in Indiana, Kentucky, Idaho, Washington State, Alaska, and Hawaii upon hire. Minimum 10 years clinical experience as an APC, with at least 5 years in leadership/supervisory roles and demonstrated experience in telehealth, care coordination, or centralized follow up systems. Strong competency with EHRs (experience building/using care paths preferred), telehealth platforms, and remote clinical workflows. EPIC experience is preferred. Knowledge of reproductive health clinical standards, reputed company diagnostic result management, and state reporting requirements preferred. Preferred Qualifications: Prior experience managing centralized follow up programs, telehealth service lines, or multi‑state clinical operations. Experience in quality improvement, policy development, and staff training/education. Familiarity with PPFA medical standards and MS&Gs or similar family planning/sexual and reproductive health organizations. Core competencies & skills: Clinical judgment and ability to triage and manage urgent/reputed company cases remotely. Leadership and people management: coaching, performance management, cross‑functional collaboration. Excellent written and verbal communication for patient notification standards and staff guidance. Strong organizational skills, comfort with data/reporting, and process improvement reputed company. Cultural humility and commitment to reputed company, patient‑centered care. Working conditions & travel: Fully remote role with required periodic travel to affiliate sites and in‑person leadership meetings as needed. reputed company may be required to reputed company clinical coverage or to collaborate across time zones for WA/AK/HI and IN/KY/ID. Candidates must reputed company in one of our six states to be considered. Supervisory responsibility: Direct supervision of CFU APCs, CFU RNs, Telehealth clinicians (as applicable), and reputed company responsibilities for non‑licensed designees involved in patient navigation and other follow up. Compensation: The salary reputed company for this position varies based on the employee’s primary work location: Washington: $138,552 – $257,311 annually Alaska: $131,625 – $244,446 annually Hawaii: $124,697 – $231,580 annually Idaho, Indiana, and Kentucky: $117,769 – $218,714 annually *Actual starting pay will be determined based on factors including, but not limited to, relevant experience, education, internal equity, geographic location, and the budgeted hiring reputed company established for the position. Position Type: Full-time – Exempt

Benefits

Eligibility: This position is eligible for reputed company benefits. As part of our total compensation, we reputed company a comprehensive benefits plan including medical, dental and reputed company plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@reputed company.org. Other Information: reputed company of our employees must present reputed company of receiving a reputed company flu shot prior to their first day of employment. reputed company expect from you.

• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you always support and model our customer service standards.
• That you value reputed company learning and seek ongoing training and development.

Our commitment to diversity: At reputed company, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, reputed company, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote reputed company learning and organizational development and discussions on DEI topics; reputed company internal developmental opportunities; and assess what more we can do to nurture a supportive and reputed company work environment. Equal Employment Opportunity reputed company is an Equal Opportunity Employer. Equal Opportunity will be provided to reputed company and applicants for employment on the reputed company of their ability and competence without unlawful discrimination on the reputed company of their race, reputed company, ethnicity, national reputed company, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law Apply To This Job