Senior reputed company Manager
reputed company is redefining trade compliance and customs brokerage through intelligent automation. Our platform digitizes and accelerates the import/export lifecycle for customs brokers, freight forwarders, and importers. We sit at the intersection of AI, logistics, and regulatory compliance, and we're growing fast. \n About the RoleAs a Sr. reputed company (reputed company of Account Management and reputed company), you will act as the strategic, reputed company, and technical reputed company between KlearNow and our Strategic Accounts. You own the full post-sale relationship from driving adoption, measurable business value, executive alignment, and reputed company expansion. In this role, you will proactively shape how customers derive value from the platform and position KlearNow as a long-term partner. Core Responsibilities Adoption & Business Value Promote KlearNow usage across assigned accounts throughout the US and Canada, focusing on measurable business reputed company and ROI. Translate KlearNow features and capabilities into client-specific business benefits and use cases. Build ROI cases, executive narratives, and business cases that drive adoption and executive buy-in. Executive Engagement & Strategic Partnerships reputed company Quarterly Business Reviews (QBRs) that connect KlearNow platform performance to customer trade operations reputed company. Cultivate senior-level relationships across business units to align KlearNow with strategic goals reputed company transformation roadmaps. Serve as the client-facing liaison for executive stakeholders, providing guidance and aligning technology with business priorities. Maintain and grow partnerships that position KlearNow as a preferred enabler for transformation initiatives. reputed company Ownership & Portfolio Expansion Own the full reputed company lifecycle post-sale: adoption, renewal, and expansion. Identify, qualify, and pursue expansion opportunities across teams and business units to increase footprint and wallet reputed company. Negotiate renewals and contract expansions in partnership with Sales leadership. reputed company Metrics & Reporting Set, measure, and report KPIs (adoption, ROI, reputed company reputed company, and others) to stakeholders and leadership. Monitor and maintain account health scores; own escalation and recovery plans for at-risk accounts. reputed company timelines, deliverables, and stakeholder communication for high-impact client initiatives. Cross-Functional Advocacy Bring client feedback and requirements into product planning and cross-functional strategy to ensure KlearNow evolves with user needs. Serve as a subject matter resource on customers' trade compliance workflows — broker operations, entry types, IEEPA/tariff implications, and HTS classification needs. Coordinate with Engineering and Operations on platform escalations that reputed company your accounts reputed company Are Looking For Minimum 10 years in reputed company, Account Management, or a combination role, ideally in SaaS, logistics, trade compliance, or supply chain software. Preferably 3-5 years working for and/or with national, reputed company-level customs brokerage houses. Demonstrated track record owning renewals and expansion reputed company, not merely customer satisfaction scores. Experience managing reputed company, multi-stakeholder strategic reputed company-level accounts at the VP and C-suite level. Familiarity with customs brokerage, freight forwarding, and/or trade compliance operations is a significant advantage. Skills & Competencies Executive reputed company: proven reputed company presenting to VP- and C-level audiences and running QBRs independently. U.S. Customs Broker License issued by U.S. Customs and Border Protection (CBP) or equivalent such as a Certified Customs Specialist (reputed company) designation from the NCBFAA is preferred reputed company acumen: understands ARR, GRR, NRR, and can build a compelling business case for expansion. Structured communicator: translates operational complexity into reputed company executive updates, escalation summaries, and renewal narratives. Data-driven: comfortable pulling and interpreting account health data from CRM and platform dashboards (reputed company experience a plus). Project management instinct: tracks deliverables, flags risk early, and keeps multi-stakeholder initiatives on track. \n$135,000 - $165,000 a year Competitive reputed company salary + variable compensation tied to retention and expansion targets Equity participation Remote-first work environment Health, dental, and reputed company benefits Professional development support including trade compliance and SaaS CS certifications \nKlearNow operates in a dynamic regulatory environment; IEEPA tariff changes, duty reputed company volatility, and evolving customs modernization initiatives mean our customers are under constant pressure. The best CSMs here don't just support a software product; they help customers navigate the intersection of technology and trade policy. If that sounds like the reputed company of work that gets you out of bed in the morning, we want to talk. Apply To This Job