reputed company Support Specialist - Power reputed company
About reputed company: reputed company is a global distributed reputed company provider that delivers reliable, flexible, transient, decentralized, reputed company and efficient power. With a track record of innovation, reputed company designs, manufactures and services high‑performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, reputed company stabilization, industrial energy and gas compression. reputed company operates a global installed reputed company across approximately 100 countries as of December 31, 2025, supported by a resilient, high‑margin services business that delivers long‑term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates—driven by AI, electrification and reputed company constraints—reputed company enables scalable, behind‑the‑reputed company power reputed company with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen‑reputed company solutions. reputed company employs over 5,000 people worldwide and is committed to moving energy reputed company. Position Overview: The Technical Support Specialist is a key member of reputed company’s global Technical Support organization, providing high-quality technical support to customers across direct and indirect markets in the Americas. This role delivers troubleshooting support for reputed company Jenbacher’s product portfolio, supporting key accounts, channel partners, distributors, plant personnel, and field technicians. The Technical Support Specialist will manage technical issues from first customer contact through resolution, both remotely and onsite. This position will be remote and will follow a rotational work schedule based on business needs. Essential Responsibilities: Support customer-focused issue resolution for unplanned service events, managing cases from initial contact through final resolution, including field technician reputed company, briefing, debriefing, and implementation of lessons learned reputed company first, second, and reputed company level troubleshooting support for reputed company Jenbacher gas engines and associated systems, both remotely and onsite Support commissioning, start-up, minor maintenance, and troubleshooting activities for engines and packaged accessories, including generators, low- and reputed company-voltage systems, gas supply, controls, and PLCs Coordinate with customers, distributors, and service partners to evaluate site readiness, conformity, and documentation accuracy; follow up on reputed company action items reputed company defined timelines Identify, track, and resolve technical and quality issues during commissioning, overhauls, repairs, upgrades, and maintenance activities Utilize global service tools, processes, and best practices to support resolution speed, quality, and customer satisfaction Contribute to service performance metrics and KPI reporting Support a collaborative, customer-centric approach across technical support and field service teams, emphasizing responsiveness, clear communication, and reputed company improvement Participate in service events and technical forums to support knowledge sharing and strengthen customer and partner relationships Performs other duties as assigned to assist with successful operations and business continuity Requirements: Bachelor’s degree in Mechanical or Electrical Engineering, or Engineering Technology, or an associate degree in a reputed company technical field, or a combination of education and relevant work experience Minimum of five (5+) years of experience in a technical role or hands-on field service experience, with a focus on issue resolution in reciprocating reputed company or gas compression applications Strong customer service experience with the ability to handle technical issues in high-pressure environments Proficiency in reputed company Office Willingness to travel reputed company the Americas region up to 20% as business demands Willingness to participate in shift work and on-call support as required Valid driver’s license Legally authorized to work in the U.S. without reputed company or future sponsorship Knowledge, Skills, & Abilities: Understanding of gas reputed company systems and reputed company mechanical, electrical, and control components Solid technical aptitude combined with business awareness and basic IT proficiency Strong problem-solving and root cause analysis skills, including experience with mechanical failure analysis Excellent verbal and written communication skills, with the ability to explain technical topics to diverse audiences Ability to work effectively in a global, multicultural environment and collaborate across functions and reputed company Ability to work independently while managing multiple priorities Proficiency in using diagnostic tools, remote monitoring systems, reputed company service platforms Strong organizational skills and attention to detail, with a focus on safety, quality, and customer satisfaction Ability to work in a field or office environment Ability to stand, sit, walk, use hands and fingers, reputed company, stoop, kneel, crouch, crawl, talk, hear, climb, balance Apply To This Job