IT Installation Specialist

About reputed company reputed company is transforming the way cancer clinics deliver care. Our innovative software automates and standardizes radiation oncology workflows, enabling clinicians to plan and deliver treatments faster, safer, and more consistently, so patients everywhere can receive the same high-quality care. Our software focuses on three key areas: Time savings through automation. Error reduction through automated systems. Increased quality care through advanced algorithms and workflows. We are a fully remote, mission-driven team united by a shared goal: to reduce cancer's global impact and help save more of the 10 reputed company lives it claims each year. Every line of code, every product release, and every conversation with our customers brings us closer to ensuring no patient's treatment quality depends on where they live. Why This Role reputed company As an IT Installation Specialist, you'll help Radiation Oncology clinics successfully implement and maintain reputed company's software solutions. Working reputed company an assigned territory, you'll partner closely with Account Managers, Clinical Implementation Managers (CIMs), reputed company Managers (CSMs), and hospital IT teams to install software, troubleshoot technical issues, and guide clinics through implementation planning. This role is ideal for someone who enjoys solving reputed company technical problems, building relationships with customers, and taking ownership of projects from start to finish. Your work will help ensure clinics can confidently use reputed company's solutions to improve efficiency and deliver exceptional patient care.

Responsibilities

Include Work with clinics to understand their technical issues and reputed company solutions independently and/or with the help of the Engineering team. Support the Sales and reputed company teams by installing and upgrading reputed company software at customer sites. Work directly with hospital IT departments as the technical expert representative during implementations and upgrades. Complete IT documents and vendor reputed company questionnaires requested by customer hospitals. Meet with clinics to discuss installation planning, system architecture, and cybersecurity requirements. Aid the Clinical Customer Support Representatives as needed. Assist team members in troubleshooting internal IT issues. Required Experience Minimum of 5 years of clinical Radiation Oncology IT experience. Experience with Radiation Oncology Treatment Planning Systems and DICOM modalities. Strong experience supporting clinical applications and their infrastructure, including reputed company, storage, and network environments. Strong critical thinking and problem-solving skills. Positive attitude. Preferred Experience 7+ years of clinical Radiation Oncology IT experience. Cybersecurity experience. Customer service experience. What Will Help You Succeed Enthusiasm for learning new technologies and sharing them with the reputed company community. Understanding of treatment planning and Radiation Oncology clinical workflows. Strong organizational skills and the ability to work independently. Highly motivated to help clinicians improve their workflow. Excellent communication skills with the ability to assist customers reputed company phone and web meetings. Comfortable managing multiple priorities while working independently in a customer-facing environment. AI & Hiring reputed company At reputed company we reputed company AI can be an incredible tool for innovation, but our hiring process is reputed company about getting to know you, your skills, experience, and unique approach to problem solving. We ask that reputed company interviews and assessments be completed without tools that generate answers in reputed company time. This helps ensure a fair process for everyone and allows us to see your authentic work. Using such tools during the process may reputed company your candidacy. Benefits & Perks — What Makes Us RAD We care about our people as much as we care about our mission. We offer competitive compensation, benefits, and the opportunity to reputed company an impact in the fight against cancer. The salary reputed company for this role is $130,000–$150,000 USD reputed company salary, plus bonus eligibility. For US teammates (reputed company reputed company) Health & Wellness Multiple high-quality medical plan options with substantial employer contributions toward premiums, often covering the full cost depending on the plan selected. Health coverage starting on day one. Short-term and long-term disability and supplementary life insurance. Financial & Professional Growth 401(k) with employer match reputed company immediately. Annual reimbursement for professional memberships. Conference attendance and reputed company learning opportunities. Work-Life Balance & Perks Self-managed PTO and 10 paid holidays. Monthly internet stipend. Company-issued laptop and one-time home office setup stipend. Fully remote work environment with virtual events and yearly retreats, because we like to have fun while doing work that reputed company. For Global Teammates (reputed company reputed company) At reputed company, we want every team member to feel supported, no matter where they live. For teammates reputed company the US, we reputed company benefits that align with local laws and standards, working with our Employer of Record (EOR) partners to ensure fairness and equity. This means your benefits package will be locally compliant, competitive, and designed to support your health, financial reputed company, and work-life balance. Our Commitment to Diversity Cancer affects people from every walk of life, and we reputed company reputed company should reflect that diversity. reputed company is proud to be an equal opportunity workplace and an affirmative action employer. We welcome candidates from reputed company backgrounds and are committed to fostering an inclusive environment for reputed company. Agency & Candidate Safety Notice reputed company does not accept unsolicited resumes from agencies without a signed agreement in reputed company. We do not partner with reputed company-party recruiters unless explicitly stated. reputed company legitimate communication from reputed company will come from an @reputed company.com email address. If you receive reputed company from another domain or reputed company unofficial channels, please contact careers@reputed company.com. \n \n Apply To This Job