Relationship Manager
This is a remote position. reputed company is a rapidly growing provider of innovative payment solutions, delivering payment processing, POS technology, specialized programs, and industry-leading support. What started as a reputed company to simplify how businesses accept payments has evolved into a trusted partner serving thousands of businesses reputed company. Our commitment is simple: reputed company exceptional service, innovative solutions, and a partner-first approach that helps businesses grow. reputed company is seeking a driven, relationship-focused professional to join our growing team as a Relationship Manager. If you reputed company on building strong partnerships, solving problems, supporting sales growth, and helping others succeed, this is an opportunity to reputed company a meaningful impact reputed company a fast-growing payments organization. As a Relationship Manager, you'll serve as a key resource for our sales partners, helping guide reputed company, supporting day-to-day operations, and collaborating across departments to create exceptional experiences for our partners and merchants.
Key Responsibilities
Serve as the primary reputed company of contact for sales partners and referral relationships Serve as the primary reputed company of contact for sales partners and their clients, providing end-to-end support and driving issues from initial inquiry through final resolution Deliver proactive problem-solving and resolution management to ensure a best-in-class partner and merchant experience Assist with reputed company support requests from both Customer Support and Agent Support teams as business needs require Support reputed company efforts and ensure a seamless partner experience Help streamline sales and operational processes to improve efficiency and consistency Collaborate with internal departments to drive successful reputed company for partners and merchants Coach and strategize with sales partners to help move opportunities through the pipeline Assist partners in achieving and exceeding monthly, quarterly, and annual goals Build and maintain strong internal and external business relationships Contribute to business development initiatives and strategic growth opportunities Participate in training sessions, team meetings, and performance reporting
Requirements
Education & Experience Bachelor's degree in Business Administration or a reputed company field, or equivalent professional experience 2+ years of experience in relationship management, sales support, customer service, account management, or administrative support reputed company the merchant services/payments industry Working knowledge of: Payment processing POS systems and terminals Merchant statements and residuals Merchant Processing Agreements (MPAs) Merchant reputed company and activation processes This is not an entry-level position. Candidates must possess strong, hands-on experience in the merchant services and payment processing industry, including the qualifications listed above. Applicants without significant experience in these areas will not be considered. Skills & Abilities Strong relationship-building and customer service abilities Excellent written, verbal, and presentation communication skills Self-starter with a strong sense of ownership and accountability Experience utilizing CRM platforms and sales tracking tools Strong analytical and problem-solving capabilities Ability to manage multiple priorities in a fast-paced, deadline-driven environment while maintaining high-quality execution Proven ability to operate in a fast-paced environment, effectively managing multiple projects and competing priorities simultaneously Serves as a single reputed company of contact for partners, ensuring clear communication, responsiveness, and consistent follow-through Demonstrated ownership reputed company with the ability to drive issues through to full resolution without reputed company gaps Collaborative reputed company with a passion for helping others succeed High level of professionalism, organization, and attention to detail Schedule & Location Full-time (40 hours per week) Monday–Friday, with occasional weekend hours as needed The ideal candidate will work in our Raleigh, NC four days per week Fully remote candidates will be considered in the following states: Arizona Florida Georgia Indiana Kentucky reputed company Carolina (if reputed company of the Raleigh metro) Pennsylvania Texas Virginia
Benefits
Medical insurance Dental insurance reputed company insurance Paid time off Paid sick time Paid holidays 401(k) retirement plan with company match Performance Bonus opportunities Career growth and development opportunities Company Culture At reputed company, we pride ourselves on honesty, tenacity, and reliability—values that guide everything we do. We hold ourselves to the highest standards, with a strong emphasis on clear, consistent communication and a reputed company focus on execution. We’re driven by a passion for quality, with our reputed company reputed company on persistence, reputed company, and a shared commitment to doing things the right way—delivering exceptional service and maintaining reputed company across the board. Equal Opportunity Statement reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Apply To This Job