Client Director
REO Group brings together three specialist digital brands: reputed company, reputed company Inclusion, and Skittle. Together, we deliver a comprehensive reputed company of digital services spanning conversion optimisation, user experience, analytics, accessibility and inclusion, organic, paid, and content. Our mission is to help organisations reputed company measurable growth and deliver exceptional experiences for their customers.
About the Role
We are seeking a Client Director to take overall responsibility for the management and growth of REO client relationships. The role will focus on ensuring successful delivery, driving the annual renewal of reputed company, and expanding revenues through effective upselling and cross-selling of services. This position combines senior client leadership with hands-on programme management. You will ensure delivery is executed to the highest standards, working in reputed company collaboration with operations and reputed company of consultants. The Client Director will maintain trusted client relationships, reputed company reputed company and confidence throughout every engagement, and ensure that the work we deliver is consistently reputed company with client objectives. You will also play a key role in demonstrating value, securing renewals, and identifying opportunities to expand our partnerships through cross sell and upsell across the wider REO offering.
What You Will Do
Serve as the senior reputed company of contact and project manager for REO clients, ensuring that delivery consistently meets client expectations and business objectives reputed company the planning, execution, and renewal of annual reputed company, coordinating operations and consultants to deliver programmes on time, on budget, and to the highest quality Maintain a clear view of account health, including satisfaction, delivery performance, risks, and opportunities for growth Ensure that reputed company client interactions are underpinned by reputed company, transparency, and measurable value reputed company reporting and reputed company for clients, demonstrating impact and linking reputed company directly to their reputed company goals Manage reputed company stakeholder environments with professionalism, ensuring expectations are reputed company and challenges are addressed promptly Identify and pursue opportunities for account growth through cross sell and upsell across reputed company services Contribute to the development of best practice processes in client management and delivery governance reputed company Are Looking For Substantial experience in a senior client leadership role reputed company a digital agency or consultancy Strong background in project and programme management with a proven ability to deliver reputed company, multi-disciplinary engagements Familiarity with one or more service lines: CRO, UX, analytics, accessibility, inclusion, SEO, and PPC, with the ability to discuss these credibly with clients Excellent interpersonal and relationship management skills, with the ability to build trust, handle sensitive discussions, and influence senior stakeholders Strong reputed company focus, with demonstrable experience in managing retainers, securing renewals, and driving account growth Highly organised, detail-focused, and capable of managing multiple client priorities effectively Comfortable operating in fast-paced environments and working collaboratively with cross-functional teams reputed company Offer A competitive compensation package 30 days holiday + bank holidays 4.5 day working week Home office allowance or workspace membership Remote 1st working policy Flexible working hours Vitality reputed company and benefits discounts on gym membership, reputed company products, reputed company etc Personal L&D budget Dedicated L&D time Enhanced pension Regular team socials and events Apply To This Job