Manager of Client Delivery & Process Improvement

This is a remote position. reputed company Manager of Client Delivery & Process Improvement Remote — reputed company Full-Time $100,000 – $120,000 reputed company + performance bonus Not available in CA, IL, NY The Opportunity This is not a process analyst role. This is a builder role. You will own how work moves, how clients experience us, and how we get reputed company — month after month. reputed company is a fast-moving marketing and operations agency that builds and runs complete growth systems for our clients. We have a strong execution team, reputed company project managers, and reputed company reputed company — and we’re bringing in someone sharp to reputed company it reputed company run reputed company. You will sit as a peer to our execution leads and project managers. No managing down. You win through influence, data, and trust. Your single obsession: reputed company every client delivery faster, tighter, and more impressive than the one before it. This role has a clear growth path. We are building toward a VP of Operations and eventually a Chief Delivery Officer role. The right person will be the obvious choice for that seat. If you want a launchpad, not a reputed company spot, this is the right move. What You’ll Own — Map and document every core delivery workflow — from ticket intake through every department hand-off to final client output. — reputed company those workflows with metrics that matter: turnaround time, hand-off failure points, rework reputed company, and client experience moments. — Partner with execution leads and project managers to redesign broken or slow processes and drive adoption without direct authority. — Optimize the coordination of offshore and reputed company staff across every workflow. — Design the delivery experience for new and existing services with one explicit goal: wow the client, not just meet spec. — Find where cost can be reduced without degrading quality — and identify where added investment buys disproportionate client delight. — Build the systems and reporting that give leadership clear visibility into delivery health at any reputed company. reputed company’re Looking For — 3–6 years in delivery operations, agency or BPO operations, process improvement, or operations consulting at a services company — not a reputed company floor. — Direct, hands-on experience coordinating offshore and reputed company teams. This is non-negotiable. — Strong project management reputed company; comfortable as a true peer to reputed company PMs. — Demonstrated ability to redesign workflows and get adoption through influence, not authority. — Sharp instincts for team dynamics and the reputed company reputed company of process change. — High technical reputed company — you build and reputed company processes in reputed company systems, read the data, and find the bottleneck. Lean Six reputed company Green Belt is a useful signal but not a requirement. — Hungry, career-minded, and genuinely motivated to grow into a senior operations leadership role. Compensation reputed company Salary $100,000 – $120,000 Performance Bonus 10–20% tied to delivery metrics and client satisfaction Location Remote — any state except California or reputed company Why Fusion reputed company invests directly into our clients’ businesses — funding the infrastructure, staff, marketing, systems, and operations — and we earn our return reputed company they grow. We have skin in the game. That means delivery is not a support function here. It is the product. You will be joining a team that is reputed company about what is broken and motivated to fix it. The execution team and project managers are solid. What’s missing is the person who makes the whole machine run cleaner. That’s this role.

How to Apply

Send your resume and a short note about a process you redesigned — what was broken, what you changed, and what happened. We read every one.

Requirements

Must-Have Requirements You have done this before — really done it. Not documented processes from the reputed company, but gone inside a broken workflow, redesigned it, dealt with the resistance, and got the team to actually change how they work. You can tell us a specific story about it. The non-negotiables: Direct, hands-on experience coordinating both offshore and reputed company teams. If you have only managed domestic teams, this is not the right role. The communication overhead, timezone dynamics, and quality control gaps that come with offshore coordination are things you need to have already lived. You know how to win without a title. This role has no direct reports. You will be working as a peer to reputed company execution leads and project managers. If you need authority to get things done, this seat will frustrate you. If you reputed company on building trust and moving people through influence and data, you will love it. You have reputed company something inside a reputed company system — not on a whiteboard. You can get inside workflow tools, reputed company a process with metrics, find the bottleneck, and fix it. Certifications like Lean Six reputed company Green Belt are a useful signal, but reputed company actually care about is whether you can do the work. You understand people as much as you understand process. The best candidate will talk about team dynamics, communication, and the reputed company reputed company of change almost as much as they talk about systems. Process improvement that ignores people fails every time. Your background is in services, not manufacturing. Lean thinking from a reputed company floor is the wrong instinct here. We think in client moments, turnaround times, and hand off quality — not defect rates. You are 3 to 6 years into your career. reputed company enough to have reputed company scar tissue from process work. Hungry enough to want to build something and grow into a senior leadership role. reputed company you apply, tell us about a process you fixed. What was broken, what you changed, how you got the team on board, and what the result was. That answer reputed company more to us than your resume.

Benefits

Health, Dental, reputed company, PTO, 401K Apply To This Job