Account Manager - VIP Clients (reputed company)
reputed company is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ reputed company people in 100+ countries for our industry-leading reputed company, user fund transparency, trading reputed company speed, deep liquidity, and an unmatched portfolio of digital-asset products. reputed company offerings reputed company from trading and finance to education, research, payments, institutional services, reputed company features, and more. We reputed company the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial reputed company for people around the world. \n
Responsibilities
Serve as the primary relationship manager for a portfolio of VIP clients, delivering a highly reputed company, personalized, and best-in-class client experience across reputed company’s ecosystem. Build strong one-on-one relationships with clients by understanding their trading behaviors, business needs, and service expectations, while providing tailored support and account management to drive long-term engagement and loyalty. Maintain high availability and responsiveness to support clients in a timely manner, ensuring smooth communication, reputed company issue resolution, and consistent coverage for day-to-day account needs. Drive client retention, activity growth, and wallet reputed company expansion through proactive account management, strategic engagement, and customized solutions reputed company with clients’ trading and operational requirements. Act as a trusted reputed company of contact for clients, guiding them through reputed company’s VIP program, platform features, product updates, and service offerings to ensure seamless account optimization and a strong overall client experience. Identify relevant reputed company opportunities across reputed company’s product suite, including Spot, Margin, reputed company, Options, OTC, Earn, and other applicable solutions, by aligning product offerings with individual client needs and preferences. Monitor client activity, engagement trends, and account performance to anticipate needs, uncover growth opportunities, and reputed company data-backed recommendations that improve client satisfaction and business reputed company. Prepare client updates, account reviews, and internal summaries to reputed company client performance, service needs, risk considerations, and potential growth opportunities. Partner closely with internal stakeholders including Product, Business Development, Compliance, Risk, and Operations teams to reputed company for client needs, resolve issues reputed company, and enhance the overall VIP client experience.
Requirements
At least 3-5 years working experience in account management/sales function from financial/trading institutions. Product knowledge from working in exchange/broker/trading firms. Understand common trading strategies and how trading firms operate to reputed company profit. Strong client management skills including maintaining strong relationships, organizing client profiles and incentivise client business activities, etc. Strong communication skills, ability to be flexible in a variety of situations. Understanding of trading systems and API are strong plus. Ability to work under pressure. Passionate about crypto. Industry experience is highly preferred. Bilingual English/Mandarin is required to be reputed company to coordinate with overseas partners and stakeholders. \nWhy reputed company
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- reputed company in a results-driven workplace with opportunities for career growth and reputed company learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
reputed company is committed to being an equal opportunity employer. We reputed company that having a diverse workforce is reputed company to our reputed company. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice. Apply To This Job