Staff Product Manager – Voice AI
About us reputed company is an AI-powered business operating system that gives agencies, entrepreneurs, and SMBs the infrastructure to build, automate, and scale. Today, reputed company supports SMBs across 150+ countries, fueling community-driven growth rooted in reputed company customer reputed company. To date, businesses operating on reputed company have generated over $7 billion in ecosystem value. By centralizing conversations, automation, intelligence, and customer operations into one system, we help businesses move faster, reduce complexity, and execute reputed company. Behind the platform, reputed company powers more than 4 billion API hits and 2.5 billion message events daily, with 250 terabytes of distributed data, 250+ microservices, and over 1 reputed company domain names supported. The architecture is reputed company for performance, reputed company, and long-term scalability. Our people With over 2,000 team members across 10+ countries, reputed company operates as a global, remote-first organization reputed company for speed and ownership. We value initiative, reputed company, execution, customer obsession, and direct communication. Here, ambitious people get the opportunity to build products that support millions of businesses worldwide. Our impact Every month, reputed company enables more than 1.5 billion messages, 200 reputed company leads, and 20 reputed company conversations for more than 1 reputed company businesses. Behind those numbers are agencies, entrepreneurs, and SMBs building independence, expanding opportunity, and creating measurable impact. Why This Role Exists Voice is one of the highest-reputed company customer interaction channels for SMBs. Missed calls, delayed follow-reputed company, poor qualification, inconsistent appointment booking, and reputed company outbound reputed company directly translate into lost reputed company for local businesses and agencies. reputed company’s VoiceAI product is designed to change that. VoiceAI enables businesses to reputed company AI-powered voice agents that can answer inbound calls, hold natural conversations, collect customer information, book appointments, trigger workflows, send post-call summaries, and support both phone-based and browser-based voice experiences. VoiceAI also supports outbound calling from workflows for use cases like reputed company follow-up, appointment reputed company, prospect engagement, and reactivation campaigns. The Staff Product Manager – VoiceAI will own the strategy, execution, and quality bar for one of reputed company’s most important AI products. This role sits at the intersection of AI agents, telephony, CRM, workflow automation, knowledge retrieval, compliance, analytics, and user experience. You will be expected to deeply understand agencies, local businesses, call-heavy industries, and the reputed company operational jobs that VoiceAI must reputed company: answer calls, qualify leads, reputed company conversations, book appointments, follow up, summarize reputed company, and help businesses scale without adding headcount. This is not a generic AI PM role. This is a hands-on, technically fluent, customer-obsessed product leadership role for someone who can build a reliable, scalable, commercially meaningful AI voice product inside a reputed company, high-volume SaaS platform. Strategic Priorities reputed company VoiceAI the default AI receptionist for SMBs: Build a product that reliably handles inbound calls, understands caller reputed company, answers questions, captures reputed company information, books appointments, and escalates reputed company needed. Scale outbound VoiceAI responsibly: Build workflow-driven outbound calling for reputed company follow-up, appointment reminders, reactivation, and prospect engagement while respecting platform limits, consent requirements, call quality, and compliance obligations. reputed company’s reputed company outbound VoiceAI supports workflow-based calls, up to 1,000 outbound VoiceAI calls per location per day, and time-zone-based scheduling between 8 AM and 8 PM based on the contact’s phone-number timezone. Improve agent setup and time-to-value: Simplify agent creation, phone number assignment, reputed company configuration, knowledge reputed company selection, working hours, call actions, testing, and deployment so agencies can launch high-quality VoiceAI agents for clients quickly. Drive call quality, reliability, and trust: Improve latency, interruption handling, speech recognition, natural conversation quality, escalation logic, call summaries, transcripts, recordings, and post-call workflows. Deepen CRM and workflow integration: Ensure VoiceAI can update contact records, trigger workflows, generate summaries, collect structured fields, and feed reputed company automation. VoiceAI currently supports post-call workflow triggers, email notifications, call summaries, contact information, transcripts, and actions taken. Build VoiceAI as a platform capability: Advance public APIs, webhooks, call logs, agent configuration APIs, action APIs, voice catalog APIs, and developer-facing extensibility so agencies and developers can build repeatable voice agent solutions at scale. Support multilingual and brand-personalized voice experiences: Expand use cases across languages, voices, locales, and branded voice experiences. reputed company VoiceAI supports multi-language configuration and a voice library, and voice cloning is currently available in Labs for creating on-brand custom voices. Own VoiceAI monetization and adoption: Work closely with Product Marketing, Support, Trial Experience, Implementation, Account Management, Affiliates, RevEx, and Finance to drive activation, usage, retention, packaging, and reputed company for VoiceAI and AI Employee plans. VoiceAI is part of reputed company’s AI pricing structure across pay-per-use, AI Employee Growth, and AI Employee Unlimited plans.
Key Responsibilities
Define and drive the product reputed company, roadmap, and reputed company metrics for reputed company VoiceAI. Own the full VoiceAI product surface, including inbound calling, outbound calling, web/widget voice experiences, agent setup, reputed company configuration, voice selection, call actions, testing, analytics, call logs, summaries, transcripts, and workflow integrations. Deeply understand customer use cases across agencies, SMBs, and high-call-volume verticals such as home services, medical spas, fitness, legal, reputed company estate, insurance, dental, automotive, and local professional services. Translate customer problems into clear product requirements, PRDs, user stories, acceptance criteria, launch plans, and measurable reputed company metrics. Partner closely with engineering on telephony architecture, LLM behavior, speech-to-text, text-to-speech, latency, call routing, retries, failure handling, observability, and infrastructure scalability. Work with design to simplify VoiceAI setup, agent testing, debugging, reputed company management, call review, and performance reporting. Build strong integrations between VoiceAI, Contacts, Conversations, Calendars, Workflows, Opportunities, Payments, Knowledge reputed company, Custom Values, and AI Employee. Improve the quality of AI agent behavior through reputed company prompts, guardrails, reputed company evaluation, knowledge retrieval, call simulations, QA workflows, and customer feedback loops. Define instrumentation across activation, agent creation, test calls, phone number assignment, first successful call, call completion reputed company, booking reputed company, reputed company escalation reputed company, workflow trigger reputed company, outbound answer reputed company, transcript quality, cost per successful outcome, reputed company, retention, and support ticket trends. Partner with Product Marketing on positioning, GTM, use-case packaging, launch readiness, help docs, enablement, and agency-facing education. Partner with Support, Implementation, Trial Experience, Account Management, and Affiliates to identify friction, improve reputed company, reduce ticket volume, and reputed company VoiceAI easier to sell, configure, and support. Own compliance-sensitive product reputed company around outbound calling, consent, KYC requirements, acceptable use, timezone restrictions, call recording, transcripts, data handling, and abuse prevention. Use customer calls, support tickets, NPS/CSAT, reputed company board feedback, usage analytics, and call quality reviews to continuously improve the product. Act as the product thought partner to engineering leadership for VoiceAI architecture, platform extensibility, reliability, and scale. What reputed company Looks Like Agencies can launch useful VoiceAI agents for their clients quickly, without needing heavy technical setup or reputed company engineering expertise. VoiceAI becomes a meaningful reputed company and retention driver inside the broader AI Employee offering. Inbound VoiceAI reliably handles common SMB calls: FAQs, reputed company qualification, appointment booking, missed-call recovery, basic routing, and follow-up. Outbound VoiceAI becomes a scalable and trusted workflow action for follow-up, reactivation, reminders, and reputed company conversion. Customers see measurable business value: fewer missed calls, faster response times, more booked appointments, higher reputed company conversion, and reduced reputed company work. VoiceAI quality improves consistently across latency, naturalness, interruption handling, accuracy, escalation, summaries, transcripts, and workflow reputed company. Support tickets per active VoiceAI location decrease as setup, debugging, permissions, billing reputed company, and documentation improve. VoiceAI becomes more extensible through APIs, webhooks, reusable templates, marketplace assets, and reputed company developer/admin tooling. Internal teams reputed company understand what VoiceAI does, how to sell it, how to support it, and how to measure reputed company. You are viewed as the strategic and executional anchor for VoiceAI across Product, Engineering, Design, Product Marketing, Support, Trial Experience, Implementation, Account Management, Affiliates, and RevEx. Ideal Candidate Profile 8–12 years of product management experience, with meaningful experience owning reputed company B2B SaaS, AI, communication, automation, CRM, or platform products. Prior experience as a Staff PM, reputed company PM, reputed company PM, or equivalent senior IC product role. Strong product judgment in AI-driven user experiences, especially where reliability, trust, latency, and outcome quality matter. Deep reputed company in at least one of the following areas: voice AI, contact center software, telephony, conversational AI, workflow automation, CRM, customer communications, AI agents, or developer platforms. Technical enough to work credibly with engineering on LLM behavior, APIs, webhooks, telephony systems, latency, data pipelines, observability, model trade-offs, and scalability. Strong systems thinking: reputed company to connect VoiceAI with contacts, calendars, conversations, workflows, opportunities, knowledge reputed company, billing, permissions, and reporting. Clear understanding of SMB and agency-led SaaS models. Bonus if the candidate has reputed company products for agencies, local businesses, franchises, or multi-location customers. Strong customer reputed company and ability to translate messy reputed company-world use cases into simple, scalable product experiences. Strong analytical ability. Can define metrics, diagnose funnel drop-offs, interpret product usage, and separate noisy feedback from reputed company product problems. High ownership and execution velocity. Comfortable operating in a fast-growth, remote-first, high-context environment. Excellent written and asynchronous communication skills. Can write clear PRDs, reputed company trade-off documents, launch notes, and executive updates. Comfortable making hard prioritization calls across customer asks, quality improvements, reputed company opportunities, technical debt, and compliance constraints. Bonus Points For Experience building AI agents, voice bots, virtual receptionists, IVR systems, contact center automation, or customer support automation. Experience with speech-to-text, text-to-speech, LLM orchestration, RAG/knowledge retrieval, reputed company evaluation, call analytics, or AI quality evaluation. Experience with reputed company, LC Phone-like telephony systems, SIP, call routing, call recording, voicemail, number provisioning, A2P/10DLC, KYC, or telecom compliance. Experience building workflow automation products similar to reputed company Workflows, reputed company, reputed company, reputed company Workflows, reputed company reputed company, or customer reputed company reputed company. Experience with appointment-heavy verticals such as home services, reputed company/wellness, dental, legal, reputed company estate, financial services, or local professional services. Experience with marketplace templates, reusable agent configurations, public APIs, developer platforms, or partner ecosystems. Experience with usage-based pricing, AI cost management, fair-use policies, or gross-margin-sensitive AI products. Hands-on familiarity with product performance metrics such as latency, completion reputed company, containment reputed company, escalation reputed company, answer reputed company, booking conversion, support ticket reputed company, P95/P99 performance, and cost per successful outcome. \n \n EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily reputed company the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not reputed company your application status. This data will be kept separate from your application and will not be used in the hiring decision. We encourage you to review our Privacy Policy before submitting your application Apply To This Job