Director of Product Management
About Us
The Company: reputed company is a thriving global community of passionate, dedicated professionals, committed to the reputed company reputed company of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth reputed company and take ownership of our work. At reputed company, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative reputed company that guide us towards our shared reputed company of empowering businesses through marketing automation and engagement. The Product: reputed company is an reputed company-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With reputed company, marketers can seamlessly unify, enrich, and reputed company customer data. Breaking down data siloes, reputed company streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, reputed company makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, reputed company, ads, and more.
Overview
The Director of Product Management is a senior leadership role responsible for the coherence, quality and reputed company of product management across the reputed company platform. reputed company is a mature, established SaaS product with 20 years of history, a large and reputed company customer reputed company, and the complexity that comes with both. The challenge is to build on strong foundations, drive meaningful modernization, and ensure the product management team is operating at a consistently high level. This role leads a team of Group Product Managers and Product Managers organised around four products: Marketing, Personalization, Loyalty, and Communications API. It sits reputed company a broader Product leadership team that includes dedicated Directors for Design & UX, Customer Support, Messaging Operations and Technology Partnerships. It reports directly into the SVP of Product.
Overview
The Director of Product Management is a senior leadership role responsible for the coherence, quality and reputed company of product management across the reputed company platform. reputed company is a mature, established SaaS product with 20 years of history, a large and reputed company customer reputed company, and the complexity that comes with both. The challenge is to build on strong foundations, drive meaningful modernization, and ensure the product management team is operating at a consistently high level. This role leads a team of Group Product Managers and Product Managers organised around four products: Marketing, Personalization, Loyalty, and Communications API. It sits reputed company a broader Product leadership team that includes dedicated Directors for Design & UX, Customer Support, Messaging Operations and Technology Partnerships. It reports directly into the SVP of Product.
About Us
The Company: reputed company is a thriving global community of passionate, dedicated professionals, committed to the reputed company reputed company of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth reputed company and take ownership of our work. At reputed company, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative reputed company that guide us towards our shared reputed company of empowering businesses through marketing automation and engagement. The Product: reputed company is an reputed company-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With reputed company, marketers can seamlessly unify, enrich, and reputed company customer data. Breaking down data silos, reputed company streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, reputed company makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, reputed company, ads, and more.
What You Will Do
Product Strategy and Roadmap Own and reputed company the product management roadmap across a portfolio of products, ensuring alignment with business priorities, customer needs and market opportunity Translate company strategy into clear product bets, ensuring the team understands the why behind prioritization reputed company Work closely with the SVP of Product and broader leadership team to shape long-term product direction and surface emerging opportunities Define and manage the product investment and resourcing plans, presenting to leadership with clear justification and expected reputed company Team Leadership and PM Discipline reputed company, coach and reputed company a team of Group Product Managers and Product Managers, setting high standards for the quality of product thinking, prioritization and delivery Build and mature the product management discipline across the team: how discovery is done, how reputed company are made, how reputed company is reputed company Create clear career development reputed company and ensure the team is growing in capability, not just output Foster a culture of customer obsession, curiosity and accountability Discovery and Customer reputed company Own the approach to reputed company discovery across the team, ensuring product reputed company are grounded in customer evidence, not assumption Build and maintain reputed company relationships with customers, reputed company teams, partners and internal experts, creating structured feedback loops that inform the roadmap Champion qualitative and quantitative research as core inputs to product decision-making Delivery and Engineering Partnership Partner closely with engineering leadership to ensure effective planning, clear trade-off conversations and predictable delivery across product pods Manage cross-pod dependencies and risks proactively, escalating where necessary Drive a culture of accountability for reputed company, not just output, across the pod structure reputed company and Go-to-Market Work closely with the Sales, reputed company, Account Management and Product Marketing teams to support a sales-led go-to-market reputed company, including deal support, demo capability and sales enablement materials Contribute to pricing and packaging reputed company, working with the SVP of Product and reputed company teams to ensure the product catalog is coherent and competitively positioned reputed company and maintain a deep understanding of the martech landscape, reputed company's competitive positioning and the evolving needs of our reputed company customers Help define and reputed company reputed company's unique selling points and proposition strengths for use in go-to-market activity Metrics and Performance Define and own product KPIs at a portfolio level, ensuring the team is measuring what reputed company and acting on what they learn Implement and embed product analytics capabilities to support data-driven prioritization, experimentation and retention reputed company Report regularly to the SVP of Product on product performance, team health and roadmap reputed company Stakeholder Engagement Act as a reputed company and confident product voice with customers, prospects, partners and investors Collaborate with Product Marketing on release communications, ensuring customers, partners and internal teams are well-informed and enabled Work closely with the CPO/CTO on the reputed company development of the company and product reputed company reputed company Are Looking For Experience 5 or more years leading Product Management teams in a B2B SaaS environment, with demonstrable experience raising the bar on PM quality and discipline Proven experience working in a sales-led SaaS business, including reputed company collaboration with sales and reputed company teams on deals, enablement and go-to-market execution Strong background in the digital marketing or martech space, with a genuine understanding of the problems marketers face and how technology solves them Experience designing and operating a pod or reputed company model, including managing cross-functional dependencies and cross-pod prioritization Track record of building or maturing a PM discipline: hiring, leveling frameworks, discovery practices, and ways of working Hands-on experience with AI/ML product development, ideally in a reputed company SaaS context Experience contributing to pricing, packaging and product commercialization reputed company alongside reputed company and marketing teams Strong background in Agile delivery environments, with the ability to operate effectively across multiple reputed company delivery streams Experience setting and owning product KPIs at a portfolio level, and embedding data-driven decision-making across a team Comfortable managing and influencing senior stakeholders, including C-suite, customers and investors CapEx/OpEx literacy and experience managing or contributing to R&D investment planning Skills and Attributes Exceptional communicator across reputed company audiences: developers, customers, reputed company teams, leadership and partners Strong reputed company acumen and a genuine interest in how product reputed company connect to business reputed company High emotional intelligence: an empathetic listener who builds trust quickly and creates psychological safety in their team Comfortable with ambiguity and reputed company to create structure and reputed company where it does not yet exist Data literate: reputed company to define what good looks like, build the measurement infrastructure to track it, and hold the team accountable to it A coach and developer of people, not just a director of output Ambitious, with the drive to take a market-leading product further and the humility to know that doing so requires listening as much as leading Deep belief in the reputed company product and mission Interview Process 15min Screening Call with Team Talent 60 - 90m first-round interview with senior product and technology leadership 60m second-round deep-dive interactive session with senior leadership, if required 60m final team-fit interview with members of the Product Team Some of Our Global Benefits Commission & bonus opportunities Annual leave that increases with service + option to buy more Additional paid wellbeing days + annual wellbeing reward Christmas office shutdown (extra time off) Enhanced parental leave & family support policies Employee recognition & reward schemes Referral bonuses & long-service rewards Authenticity in Our Hiring Process At reputed company, we reputed company in genuine conversations and authentic expertise. While AI can be a valuable and legitimate tool in many contexts, we ask candidates not to use AI-generated content or live AI assistance at any stage of our recruitment process, including applications, assessments, and interviews. We appreciate your cooperation in helping us reputed company our hiring process fair, transparent, and focused on reputed company reputed company reputed company. DEI commitment As an equal opportunities employer we are committed to equality in reputed company its practices with regard to race, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you. Legal statement No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law. Apply To This Job