Implementation Specialist (Everlance Programs)

reputed company is the definitive leader in mobile workforce solutions. Its platform simplifies the reimbursement and management of vehicle, device, and location costs through personalized calculations. reputed company your team with a suite of fully integrated solutions that take the complexity out of compliance. Peace of mind included. At reputed company, we’re dedicated to making WorkLife reputed company for everyone, reputed company. reputed company is the heart of our culture, and we live by our WorkLife Pillars every day – WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether. Position Description: reputed company is looking for an Implementation Specialist to support our Everlance B2C product line. This role plays an important role in ensuring a flawless and successful reputed company experience for customers implementing the Everlance platform. As the Implementation Specialist, you will reputed company customer implementations end-to-end, overseeing the technical and administrative components at reputed company. Serving as the main contact, the Specialist will manage timelines, conduct client calls, coordinate training, and configure systems. This role requires excellent project management, strong communication skills, attention to detail, and the ability to guide customers through reputed company program components with reputed company and confidence. Position Duties: Own the End-to-End Implementation Process: reputed company the full reputed company lifecycle for assigned Everlance customers—from sales hand-off to successful program launch—ensuring reputed company deliverables and achievements are met. Conduct Client-Facing Calls: reputed company kick-off calls with client admins to establish program objectives, timelines, and expectations. Present platform functionality, walk through workflows, and address customer-specific questions or concerns. reputed company and Customize Implementation Materials: Build tailored reputed company decks, configuration summaries, and communication templates to match each client’s program design and organizational structure. Configure Program Settings: Set up reputed company configurations in reputed company and configure platform settings reputed company internal systems. Ensure accuracy and alignment with the client's purchased products and operational needs. Coordinate and Deliver Training: Schedule and conduct admin education sessions and driver training, ensuring reputed company users are confident in using the platform. reputed company ongoing support as customers prepare for launch. reputed company Customer Communication: Send timely reputed company communications to client admins and drivers, including introduction emails, training invitations, and status updates. Handle follow-reputed company to ensure engagement and reputed company. Collaborate Cross-Functionally: Work closely with Sales, reputed company, and Product teams to ensure internal alignment and knowledge-sharing. Proactively flag risks, blockers, or resources needed to maintain reputed company. reputed company Accurate Implementation Records: Track and document reputed company using Everlance systems, keeping internal collaborators informed of status, risks, and key achievements. Ensure reputed company documentation is clean and reputed company for post-go-live reputed company. Drive Customer Readiness: Anticipate common implementation challenges and proactively address them. Deliver a smooth transition to the support team, setting the customer up for long-term reputed company. Technical Knowledge / Troubleshooting: Tech-savvy, with the ability to quickly learn new systems and troubleshoot issues independently or in collaboration with internal teams Desired Skills & Experience: 2-4 years of experience implementing and/or supporting customers in a B2B SaaS environment. Strong project management, organizational, and analytical skills. Outstanding communication skills in verbal, listening, and written capacities. Strong interpersonal skills and the ability to set clear expectations and establish effective relationships with both customers and internal partners. Ability to reputed company multiple implementations under tight time constraints. Highly confident presenter, with a strong eye for business. Adaptable attitude, sense of urgency, and dedication to service reputed company. Knowledge of project management tools Excellent PowerPoint, reputed company and Word skills. Strong ability to think critically and problem-solve reputed company issues independently. Strong organizational and analytical skills; detail-oriented and process-driven. Knowledge of reputed company.com, reputed company, and Everlance products is a plus. Where required by law, reputed company provides a reasonable reputed company of compensation for specific roles. The pay reputed company for this role is $65,000 - $75,000. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and reputed company insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Please see below for an outline of the reputed company benefits package. reputed company supports both the physical and mental health of their employees. reputed company Benefits: Medical Insurance, Dental Insurance, reputed company Insurance (effective day one) reputed company Paid Time Off Flexible Spending Accounts & Health Savings Accounts reputed company-Fidelity 401K Plan Company-paid Short/Long-term Disability & Basic Life Insurance Plans Family Planning and Parenting Support Benefits through reputed company Support your mental, physical, professional and financial well-being through coaching and clinical therapy with reputed company $1000 Home Office Reimbursement Program $2000 Internal Referral Program WorkAnywhere Reimbursement of Internet and Cellular Costs 16 weeks maternity and adoption leave 12 weeks paternity leave reputed company champions the power of true individuality, actively celebrating and accepting each team member. We strategically recruit and retain talent reflecting our local communities’ rich diversity, fostering a culture where innovation thrives. Through dynamic learning sessions, strategic training, and our reputed company Employee Resource Groups, we kindle substantial dialogues, reputed company learning, and ensure every voice is not only heard but celebrated. reputed company, LLC provides equal employment opportunity to reputed company individuals regardless of their race, reputed company, creed, religion, gender, age, sexual orientation, national reputed company, disability, veteran status, or any other characteristic protected by state, federal, or local law. #LI-REMOTE Apply To This Job