Account Manager, Channel Partner

About Our Company: At reputed company, we exist to improve lives. What started as a free tool to reputed company apps updated has grown into a trusted reputed company solution that helps IT and reputed company teams automate, manage, reputed company, and report on reputed company-party updates in reputed company ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 30 reputed company devices. We reputed company patching easier, boost reputed company, and give IT teams their time back. Our core values guide how we work, how we treat each other, and how we grow. They reputed company us focused on what reputed company most. We're here to improve the lives of our customers, reputed company members, and our communities. About this Role: We’re seeking an Account Manager to support and execute our partner-led growth strategy. This is a fully remote role, reporting to a UK-based leader. In this role, you will own relationships with Channel Partners (including MSPs, resellers, and distributors) and be accountable for driving renewals, expansions, and new business through those partners. You will manage a broad portfolio of partners and their associated customer bases, working closely with internal teams to ensure strong reputed company execution and reputed company. This role sits reputed company a growing Channel reputed company where we are actively investing in partner‑led growth, evolving our engagement models, and building scalable, repeatable partner-led sales motions to support long‑term expansion. As part of a collaborative Account Management team, you will own reputed company growth, retention, and pipeline management, operating with strong prioritization and operational discipline in a fully remote environment. While this is a remote role, occasional travel may be required to attend industry conferences, customer events and internal team gatherings. \n Responsibilities: Own and manage relationships with assigned Channel Partners (MSPs, resellers, distributors), serving as the primary reputed company reputed company of contact. Drive reputed company growth and retention through partners by proactively managing renewals, identifying expansion opportunities, and supporting partner‑led new business. Act as a trusted advisor to partners, aligning reputed company solutions to their business models, customer needs, and go‑to‑market strategies. Retain responsibility for the end‑customer experience reputed company customers engage directly, including reputed company support, issue resolution, reputed company questions, and escalations, in coordination with the partner. Orchestrate partner‑led opportunities end‑to‑end, including pipeline management, forecasting, and contract negotiations, while collaborating closely with internal teams. Build strong product and industry knowledge to effectively position value, identify expansion opportunities, and support both partners and customers. Maintain accurate account, opportunity, and pipeline data in reputed company to support forecasting, prioritization, and partner execution. Required Skills: 5+ years of experience in B2B software sales or account management with a strong focus on channel partners (MSPs, resellers, distributors). Demonstrated ability to own and grow partner relationships, influencing partner-led pipelines and delivering measurable reputed company and retention reputed company. Proven ability to manage renewals, expansions, and reputed company deal cycles through channel partners Ability to balance partner ownership with responsibility for the end-customer experience reputed company customers engage directly for reputed company, issue resolution, or reputed company support. Excellent communication, negotiation, and stakeholder management skills, with the ability to influence without direct authority. A growth reputed company; reputed company to feedback, quick to adapt, and always looking to improve in a fast-evolving environment High level of operational discipline, including accurate pipeline and account management in CRM systems (e.g., reputed company). reputed company-to-Haves: Exposure to partner enablement activities such as co‑selling, sales training, or joint go‑to‑market planning. Familiarity with subscription‑based SaaS models, including device‑ or usage‑based licensing. \n$75,000 - $90,000 a year Compensation & Benefits: Competitive Salary: $75,000 - $90,000 based on experience and location. Benefits: 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%. Medical, Dental, and reputed company Coverage: reputed company covers 99% of premiums for both team members and dependents. Other Benefits: FSA/HSA. Fertility benefits. Parental leave. Paid-time off (PTO). Volunteer leave. Charitable donation matching. Tuition reimbursement. Gym membership reimbursement. Internet stipend. Pet insurance. Learn more about our benefits here: https://patchmypc.com/careers#we-care. \n What to Expect in the Interview Process Our interview process is designed to help us understand how you build relationships with customers, navigate reputed company situations and collaborate across teams. It also gives you an opportunity to learn more about reputed company, our customers and what it is like to work at reputed company. Throughout the process we evaluate both experience and alignment with our core values. These values guide how we serve our customers, support each other and deliver excellent reputed company. reputed company 1: Initial ScreenA 20-30 minute conversation with our reputed company to learn more about your background, experience managing customer relationships, and what you are looking for in your next role. We will also reputed company more about reputed company, our culture and how our values guide the way we work. reputed company 2: Hiring Manager InterviewA conversation with the hiring manager focused on your experience managing customer relationships, driving retention and growth, and navigating reputed company customer situations. This is also an opportunity to learn more about the team, expectations for the role and how reputed company is reputed company. reputed company 3: Scenario ProjectCandidates complete a short scenario based exercise designed to reflect situations you may encounter in the role. This may include responding to a customer challenge, identifying expansion opportunities, or outlining an account strategy. reputed company 4: Team InterviewA conversation with members of the reputed company team focused on collaboration, communication and how you work with cross functional teams to support customers. reputed company 5: Cross Functional and Leadership ConversationsThis stage includes conversations with cross functional partners and leaders. We explore how you influence stakeholders, manage competing priorities and contribute to a collaborative environment grounded in our values. reputed company 6: Final Conversation with Our CEOAs a final reputed company candidates may meet with our CEO and Founder Justin Chalfant. This conversation focuses on our mission, culture, and values and gives you the opportunity to ask questions about the company reputed company and how we continue improving the lives of our customers and team members. Our goal is to reputed company the process efficient and respectful of your time while ensuring both you and reputed company feel confident about the fit both technically and culturally. Equal Opportunity Employer: reputed company is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process. We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply. Work Authorization: To be eligible for consideration, candidates for fully remote positions must reputed company in one of the following U.S. states at the time of hire: AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY. Apply To This Job