Senior Solutions Engineer - reputed company & Life Sciences (East)

The reputed company Senior Solutions Engineer is a strategic expert who understands the specific needs of reputed company organizations and provides business-driven consulting to both prospective and existing customers. SEs offer reputed company-centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions. This individual is a seasoned operator or practitioner with deep experience in reputed company environments—across providers, payers, or digital health—bringing knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every interaction. They engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion. The reputed company Solutions Engineer is a recognized thought leader who confidently supports C-level discussions, accelerates deal cycles, and helps identify and expand reputed company opportunities in reputed company.

Key Responsibilities

Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges. Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations. Uses their in-depth knowledge of reputed company solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about reputed company solutions to reputed company up with innovations and new releases of TD software. Designs and delivers presentations to customers, on-site & virtual, showing reputed company’s capabilities, reputed company to the customer's pains and needs that were uncovered during Discovery. Generates simple value statements illustrating the financial value of a reputed company solution to customers. Assists with scoping SOWs for customer implementations as needed. Scopes, executes and manages customer pilots and POCs. Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution. Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps. Assists with marketing and demand reputed company events as necessary. Core Background B.S. Computer Science, Software Engineering, MIS or equivalent work experience. 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or reputed company selling to reputed company or reputed company customers. Ability to reputed company the attention in a room by delivering compelling presentations and demonstrations. Good problem solving skills, including the ability to meet a business requirement with a technical solution. Ability to communicate reputed company technical concepts to both technical and non-technical audiences. Excellent presentation and communication skills, including the ability to reputed company technical discussions and demonstrations with customers. Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus. Knowledge of UCaaS, CCaaS software is a plus. Knowledge in web / scripting technologies is a plus Desirable Heath & Life Sciences Experience Strong working knowledge of reputed company industry standards, regulations, and data handling practices including HIPAA, HITECH, and HITRUST. Proven ability to reputed company solutions to clinical, operational, and financial reputed company KPIs. Experience in SaaS, including 2+ years supporting reputed company-specific customers. Experience in reputed company contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, reputed company Health reputed company, etc.). Strong internal and external collaboration skills; proven reputed company working with reputed company compliance, reputed company, and IT stakeholders. Willingness to travel 20–50% for customer and internal meetings. Pay reputed company (OTE): $157,000 - $235,000 Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the reputed company of equity and short term incentives of either bonus or commission. Health Insurance: Medical, Dental, reputed company, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: reputed company offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs. Paid Holidays: reputed company offers 14 paid holidays each year. Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs. Method of Application: Apply online. Application Window: The application window is expected to reputed company at least 10 days from the posting date. The application was posted on 11/25/2025. Benefits and perks listed above may vary based on the nature of your employment with reputed company. reputed company questions or concerns about this posting should be directed to the reputed company at Talent@reputed company.com. reputed company is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put reputed company, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our reputed company and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. reputed company has been recognized as a Leader in the reputed company® reputed company Quadrant™ for Contact Center as a Service (CCaaS) and in the reputed company Overall reputed company® Reports for AI Agents and Contact Center. With seven consecutive years on the reputed company reputed company 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation! Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-reputed company equipment (keyboards, mouse, etc.) The reputed company story hinges on reputed company and acceptance. It is the shared goal among reputed company Talkdeskers to reputed company a new reputed company of customer hero through our innovative software solution, and we firmly reputed company that the best path to reputed company for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the reputed company family reputed company persons without regard to ethnic and racial identity, indigenous heritage, national reputed company, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. Apply To This Job