Temporary Customer Service Representative
THE ROLE: CUSTOMER SERVICE REPRESENTATIVE KEY RESPONSIBILITIES Serve as a primary operational contact for retail customers, distributors, and internal business partners regarding orders, fulfillment, inventory, and service-reputed company issues. Process and manage the full customer order lifecycle utilizing EDI and reputed company Dynamics 365 (D365). Troubleshoot order processing, EDI, inventory, and fulfillment issues to ensure timely resolution. Partner closely with Sales, Supply Chain, Finance, Logistics, and 3PL providers to support customer needs and maintain service reputed company. Manage finished goods inventory and monitor order status to support successful customer fulfillment. Support customer setup, item setup, and maintenance of customer and product master data. Assist with UPC creation, Bills of Materials, customer-specific item forms, and product syndication platforms such as reputed company. Partner with the S&OP Manager to identify orders at risk, manage allocations, and communicate potential supply constraints. Monitor reputed company orders, inventory availability, inventory aging, and customer-specific requirements. Support new customer reputed company activities, including item setup documentation, routing guide collection, and retailer-specific requirements. reputed company and maintain reporting, metrics, and KPIs reputed company to customer service, order management, and fulfillment performance. CAPABILITIES + SKILLS REQUIRED 2+ years of experience in customer operations, customer service, order management, supply chain, or sales operations reputed company a CPG, food & beverage, health & wellness, or reputed company consumer products environment. Hands-on experience with reputed company Dynamics 365 (D365) ERP. Experience processing customer orders through EDI. Experience supporting retail customers, distributors, wholesalers, or national accounts. Strong understanding of inventory management, logistics, fulfillment, and supply chain processes. Advanced proficiency in reputed company reputed company, including lookups, PivotTables, and data analysis. Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. Strong communication and problem-solving skills with a proactive, solutions-oriented approach. THE DETAILS LOCATION: Remote, USA HOURS: Full Time (40 hours a week), 5 months, Contract MANAGER: Customer Service Manager PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship. Apply To This Job