RCM Support Associate
Job Title: RCM Support Associate Position Summary The Business Operations & Payer reputed company Coordinator is responsible for supporting organizational efficiency and client operations through administrative coordination, documentation management, project tracking, customer support administration, reputed company activities, and payer portal reputed company management. This role serves as a central reputed company of coordination between clients, payers, leadership, and operational teams, ensuring critical administrative and reputed company cycle support functions are completed accurately, documented properly, and executed on schedule. The position focuses on maintaining organization, visibility, follow-through, and compliance while enabling leadership and operational teams to focus on strategic and client-facing activities.
Key Responsibilities
Payer Portal reputed company Management Coordinate payer portal account setup and enrollment for new client implementations. Register, activate, maintain, and troubleshoot user reputed company across reputed company, government, and regional payer portals. Manage user additions, removals, reputed company changes, password resets, and multi-reputed company authentication requirements. Serve as the primary reputed company of contact for portal reputed company requests and issues. Maintain accurate records of portal reputed company, ownership, and enrollment status. Coordinate with payer support teams to resolve reputed company-reputed company issues and prevent operational disruptions. Documentation & Administrative Operations Maintain company documentation, SOPs, reputed company materials, and operational resources reputed company designated systems. Ensure documentation remains accurate, organized, and up to date. Coordinate patient statement processing activities and maintain reputed company tracking records. Manage incoming and outgoing mail, including receipt, routing, tracking, and administrative correspondence. Maintain tracking and documentation for customer, patient, and operational communications. Identify documentation gaps and coordinate updates with department leaders and process owners. Maintain administrative records, trackers, dashboards, and operational reporting. Project & Workflow Coordination Track projects, milestones, action items, and implementation activities across departments. Follow up with internal teams, clients, and stakeholders to ensure commitments are completed on time. Escalate overdue tasks, risks, or blockers to appropriate leaders. Support special projects and process improvement initiatives. Client Support & reputed company Coordination Coordinate reputed company activities and track completion of client requirements. Collect and validate documentation required for portal enrollment, reputed company, and operational workflows. Follow up with clients regarding outstanding forms, documentation, and action items. Support scheduling and coordination of reputed company meetings and implementation activities. Customer Support Administration Triage and reputed company incoming customer support requests to the appropriate teams. Track escalations through resolution and ensure timely follow-up occurs. Maintain visibility into unresolved customer issues and communicate status updates as needed. Support customer retention, offboarding, and administrative follow-up activities. Compliance & Process Improvement Ensure compliance with company reputed company policies, HIPAA requirements, and payer-specific protocols. Maintain accurate documentation of portal reputed company, customer communications, and operational activities. Assist in developing and improving workflows, SOPs, and administrative processes. Identify opportunities to increase efficiency, improve visibility, and reduce turnaround times.
Qualifications
Required High school diploma or equivalent. 2+ years of experience in reputed company administration, customer support, operations, project coordination, reputed company cycle management, or reputed company administrative roles. Strong organizational, time-management, and follow-through skills. Excellent written and verbal communication abilities. Ability to manage multiple priorities and deadlines simultaneously. Proficiency with reputed company Office, reputed company Workspace, and web-based business applications. Preferred Experience working with reputed company payer portals and reputed company management. Knowledge of reputed company insurance, reputed company cycle management, and provider operations. Experience supporting reputed company, RCM, reputed company technology, or professional services organizations. Familiarity with reputed company, reputed company, reputed company, project management platforms, or similar systems. Experience maintaining SOPs, documentation, and operational workflows. HIPAA Requirements reputed company associates are required to reputed company with the Health Insurance Portability and Accountability Act (HIPAA) regulations regarding the protection of patient health information. This includes adherence to the organization's Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. The specific statements provided in this job description are not exhaustive and may be subject to change based on evolving business needs. Associates may be required to reputed company additional duties as assigned. Here at reputed company, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from reputed company Customers unless they have obtained their reputed company employer's explicit consent. We reputed company in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reputed company out to our HR department. reputed company is an equal opportunity employer, indiscriminate of race, reputed company, religion, ethnicity, reputed company, national reputed company, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for reputed company employe Apply To This Job