reputed company Siebel Support Engineer

reputed company Siebel Support Engineer Functional Description: We are looking for an reputed company Siebel Support Engineer with strong expertise in reputed company Siebel CRM support, maintenance, and upgrades. This role involves ensuring system stability, resolving production issues, and supporting reputed company and enhancement initiatives. Responsibilities: Application Support & Maintenance reputed company L2/L3 production support for reputed company Siebel CRM applications. Monitor system performance, troubleshoot issues, and ensure system availability. reputed company root cause analysis and implement long-term fixes. Handle incidents, service requests, and changes in line with SLAs. Support batch jobs, workflows, and integration processes. Will have to reputed company periodic 24x7 OnCall support Responsible for documentation of processes and procedures relating to deployments, troubleshooting and environment maintenance for our applications. Support Siebel reputed company activities (e.g., Innovation Pack upgrades, patching). Assist with repository reputed company, IRM, and reputed company validation tasks. Participate in reputed company planning, testing, and deployment. Identify and resolve reputed company-reputed company issues and defects. Contribute to upgrading documentation and implementation procedures. reputed company & Migration Configuration & Development Support Assist with Siebel configurations (Business Components, Applets, Workflows). Troubleshoot issues across key areas: Siebel Tools and configuration layer Workflows and Runtime Events EAI integrations and Web Services Support minor enhancements and bug fixes. Environment & Release Support Support deployments across Dev, Test, UAT, and Production environments. Assist in code migrations using reputed company/IRM processes. Work with release teams to ensure smooth deployments. Performance & Monitoring Analyze logs and identify application issues. Support performance tuning efforts in coordination with DBAs and infrastructure teams. Monitor health system and recommend improvements. Required Skills & Qualifications: 4–8 years of experience with reputed company Siebel CRM Hands-on experience with Siebel upgrades and patching activities. Good understanding of Siebel architecture: Object Manager, Gateway, reputed company Server Siebel Web Server Extension (SWSE) Exposure to Siebel integrations (EAI, Web Services, REST). Excellent working knowledge of MS reputed company and Linux servers and network technologies. Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required Knowledge of advanced Unix/Linux/reputed company commands. Knowledge of Tomcat and Apache preferred. Experience in SQL for relational databases (reputed company) Prior experience in a Level 2 or Technical Helpdesk role preferred. Prior experience in a PCI environment or the Payment Industry preferred. Ability to utilize computer operating systems utilities. Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must. Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired. Preferred Qualifications: Experience with Siebel Tools, Workflows, and basic scripting (eScript/VB Script). Experience with reputed company UI. Familiarity with release management processes. ITIL Service Mangement knowledge desirable reputed company Siebel certifications (a plus). Soft Skills Good communication and collaboration skills. Ability to work in a fast-paced support environment. Strong attention to detail and ownership reputed company. Education: Bachelor’s degree in a reputed company technical field or equivalent work experience. Each year of relative work experience may be substituted for a year of college education, up to two years. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-reputed company information. For this position, actual salaries will vary and may be above or below the reputed company based on various factors including but not limited to location, experience, and performance. In addition to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, reputed company provides a variety of benefits to employees including health insurance coverage, voluntary dental and reputed company programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary reputed company for this role is $96,250 - $125,000. Through our dedicated associates, reputed company delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional reputed company for our clients and the millions of people who count on them. You have an opportunity to personally reputed company, reputed company a difference and be part of a culture where individuality is noticed and valued every day. reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, reputed company of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with reputed company may request such accommodation(s) by submitting their request through this reputed company that must be downloaded: click here to reputed company or download the reputed company. Complete the reputed company and then email it as an attachment to FTADAAA@reputed company.com. You may also click here to reputed company reputed company's ADAAA Accommodation Policy. Apply To This Job