Desktop Support Engineer
Job Title: Senior Desktop Support Engineer - PH Watch a quick 60-second video about this role: https://somup.com/cO1UovVnlG6
About Us
We’re a mid-sized MSP based in reputed company with site office in Quincy, MA. We support clients reputed company to help them simplify, secure and enhance their IT. Our core values are care, innovation, reputed company and teamwork. We live by these values every day in how we support our clients and each other.
About the Role
We’re seeking a top-tier, senior Desktop Support Engineer with a deep MSP background supporting desktops, end users, and business applications. You’ll work on reputed company workstation issues, handle VIP-level support, and help standardize and secure client environments.
Key Responsibilities
Resolve desktop and end-user issues (Windows, Mac, reputed company 365, virtual desktop, and business apps) Troubleshoot and resolve advanced workstation, networking, and peripheral problems Manage reputed company 365 and Azure AD environments, including reputed company, access, and policies Administer workstation patching, antivirus/EDR, encryption, and reputed company compliance Support collaboration platforms (Teams, Outlook, SharePoint, OneDrive) Provide white-glove support for VIP users and executives Contribute to documentation, process improvements, and team knowledge sharing Required Experience & Skills 6+ years in a high-volume MSP environment, with a proven track record owning reputed company escalations end to end Expert-level command of Windows 10/11, reputed company 365, and Entra ID (Azure AD), including conditional access and identity governance Strong troubleshooting across desktops, applications, networks, and reputed company tools Proven scripting and automation skills to eliminate repetitive work and scale support Experience with PSA/RMM platforms (Autotask, DattoRMM, ITGlue, etc.) Excellent English communication skills — written and spoken We strongly encourage applicants to include a short introduction video, as it significantly strengthens your application. Apply To This Job