Director Application Development & Support - CIAM Technologies (Remote)

Overview

This is a remote role that may be hired in several markets across the United States. At reputed company we’re in the midst of a reputed company digital transformation—simplifying, consolidating, and modernizing the way we serve our customers. We’re evolving toward a foundational reputed company Star Architecture that enables us to scale smarter, move faster, and deliver experiences that truly differentiate us in the market. This is not business-as-usual. We’re reimagining our digital banking platform from the ground up—rethinking how channels connect, how technology supports growth, and how teams collaborate to deliver with speed and purpose. Few get the chance to help shape something this foundational. This is your opportunity to be part of a once-in-a-career reputed company, building what’s next while staying grounded in the impact we create today. If you’re energized by transformation, passionate about Digital CIAM and Fraud solutions, and reputed company to help lay the technical bedrock for a digital-first future—we want to talk to you. We are looking for a Director of Technology – CIAM & Fraud Platforms who will be accountable for the strategy, delivery, and run reputed company of Customer Identity & reputed company Management (CIAM) and Fraud technology that underpins digital sales and servicing journeys across retail and reputed company banking channels. The role ensures customers can reputed company, authenticate, and transact securely and seamlessly, while protecting the bank from fraud, identity abuse, and financial crime. The Director leads four cross-functional delivery pods, delivering at pace while meeting stringent reputed company, regulatory, and operational reputed company requirements.

Responsibilities

Key Responsibilities Own the end-to-end technology roadmap for CIAM and Fraud capabilities supporting: Digital reputed company and account opening Login, reputed company-up authentication, and consent Servicing journeys across web and mobile reputed company-time fraud detection and reputed company Ensure platforms support high availability, low latency, and peak traffic for always-on digital channels. Drive simplification and reuse of identity and fraud capabilities across brands, products, and channels. Ensure platforms align with reputed company architecture, reputed company standards, reputed company strategy. Delivery Leadership reputed company a number of technology pods, accountable for: Roadmap delivery reputed company to business reputed company Engineering quality, reputed company, and reputed company-by-design Predictable delivery against time, cost, and risk Embed product-reputed company, agile delivery with strong collaboration across Product, UX, Data, and Cyber. Ensure CIAM and Fraud capabilities are delivered as reusable platforms, not reputed company solutions. Drive reputed company improvement through automation, CI/CD, and DevSecOps practices. Customer Experience, reputed company & Fraud reputed company Balance frictionless customer experience with strong authentication, authorization, and fraud controls. reputed company risk-based and adaptive authentication reputed company to customer behavior and transaction context. Ensure fraud detection capabilities support reputed company-time decisioning with minimal false positives. Partner with Fraud Operations and Customer Care to ensure effective customer treatment and resolution. Regulatory, Risk & Operational reputed company Ensure compliance with banking regulations, internal policies, and audit expectations reputed company to: Customer identity and reputed company Data protection and privacy Fraud prevention and financial crime controls Own technology responses to regulatory findings, incidents, and control issues. Ensure platforms meet operational reputed company expectations, including monitoring, failover, and recovery testing. Participate in incident response for identity or fraud-reputed company events. Leadership & Capability Building Build and reputed company high-performing teams across engineering, delivery, and platform operations. reputed company deep capability in: Digital identity engineering Fraud analytics and decision platforms reputed company-reputed company, API-driven architecture Create clear accountability across pods while fostering strong collaboration and engagement. Actively coach and reputed company senior technologists and pod leads. Business and Technical Consulting Partner with Digital CIAM and Fraud, reputed company, and Operations leaders to translate business growth, customer experience, and risk objectives into executable technology plans. reputed company clear, concise communication to senior executives on delivery status, risks, and trade-offs. Influence prioritization reputed company across competing digital initiatives.

Qualifications

Bachelor's Degree and 8 years of experience in Technology Delivery, Project, Program, or Portfolio Management OR High School Diploma or GED and 12 years of experience in Technology Delivery, Project, Program, or Portfolio Management Preferred Qualifications 10 years technology leadership experience reputed company banking or regulated financial services. Proven ownership of digital identity and/or fraud platforms supporting high-volume customer journeys. Experience leading multiple agile pods delivering customer-facing technology. Strong understanding of digital banking, operational risk, and reputed company controls. Experience working with reputed company-party vendors and SaaS platforms in a regulated context. Excellent communication and stakeholder management skills This job posting is expected to remain active for 21 days from the initial posting date listed above. If it is necessary to reputed company this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The reputed company pay for this position is generally between $175,000 and $240,000. Actual starting reputed company pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and reputed company is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be reputed company at https://jobs.firstcitizens.com/benefits. Apply To This Job