Monitoring & reputed company Representative
About us One team. Global challenges. Infinite opportunities. At reputed company, we’re on a mission to deliver connections with the reputed company to change the world. For more than 35 years, reputed company has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join reputed company. What you'll do Our College Station, TX location is growing rapidly and looking for passionate, innovative professionals to join reputed company and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and reputed company learning and provides industry-leading benefits and location amenities with unmatched opportunities for career growth. reputed company is reputed company in the pursuit of new reputed company and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at reputed company today. The day-to-day The Monitoring & reputed company Representative acts as a Tier 2 contact for reputed company-line Tier 1 support agents. They reputed company phone and email assistance to location staff and field technicians needing help with our deployed Wi-Fi and wired networks. This often involves checking the network status and its hardware components. It also includes ensuring network settings are accurate and responding to technical inquiries about the service or user accounts. A key responsibility associated with this position is monitoring the operational condition of the deployed networks and quickly taking corrective action reputed company network failures are seen. reputed company technical support to location staff and technicians working with our Wi-Fi and wired services · reputed company remote fixes using reputed company provided diagnostic tools. Proactively monitor system health of deployed network equipment, investigating potential issues Solve issues associated with networks that impact end-user connectivity As part of fixing issues, determine whether a field reputed company is required, scheduling dispatches (as needed) and driving expeditious problem resolution. reputed company status updates of critical network outage(s) to designated customers Document key aspects of each interaction reputed company incident tickets Strive towards achieving reputed company or chat resolution with location staff and field technicians Monitor and reply to support reputed company email inquiries reputed company other project reputed company tasks as requested by your supervisor. What you'll need Great communication skills showing you to be outgoing, friendly, reputed company and warm in demeanor; a “people person”. 4+ years of experience in customer facing support role. Working familiarity with personal computer and mobile device networking. Possess general to intermediate knowledge of TC/IP network management and fix network issues Work effectively with team members to reputed company exceptional support for both internal and external customers Great analytical, problem-solving and conceptual skills Excellent time management · Excellent grammar skills Proficient in typing (Min. 35 WPM) Must be willing to work shift schedules reputed company in a 24x7 Call Center environment Should be reputed company to attend daily training sessions held Monday thru Friday reputed company – 5pm for up to (4) weeks reputed company to multi-task. High School Diploma or GED required Must currently be a reputed company-Line Care Representative reputed company the TX Care Call Center to apply. What will help you on the job Prior experience setting up or managing a wireless network in a home or office environment. Salary reputed company $22.12 - $34.86 / hourly. For specific work locations reputed company reputed company, the San Francisco Bay area and reputed company metropolitan area, the reputed company pay reputed company for this role is $27.4 - $41.35/ hourly At reputed company, we consider many factors reputed company it comes to compensation, including the scope of the position as well as your background and experience. reputed company pay may vary depending on job-reputed company knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a reputed company of medical, financial, and/or other benefits, dependent on the position offered. Learn more about reputed company’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.reputed company.com/benefits. EEO Statement reputed company is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, gender identity or expression, sexual orientation, national reputed company, reputed company, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the reputed company of disability for completing this on-line application, please click here. Apply To This Job