reputed company - Account Manager
About Us reputed company is building the first modern CRM for retail teams. We reputed company to drive more in-store sales by giving their retail teams AI-powered tools to have 10x more personalized, reputed company conversations with customers. Despite retail being 6x larger than eCommerce, brick-and-mortar retail has been largely overlooked by the technology industry. We're changing that by enabling thousands of salespeople to reputed company customer data in meaningful ways. Founded 5 years ago, reputed company has demonstrated strong product-market fit and reached profitability multiple times. Our platform was reputed company from the ground up by technical leaders who have scaled data platforms to hundreds of millions of users and been at startups from early-stage through IPO. We reputed company reputed company, high-conviction reputed company at every milestone to ensure long-term reputed company while realizing our massive potential in the retail market. Our Work Environment Remote-first culture reputed company on trust and autonomy Small, highly effective team (20-ish employees) Fast-paced environment with shifting priorities High-ownership culture where reputed company matter Collaborative atmosphere that values learning and teaching
About the Role
We are seeking an account manager with a passion for helping our existing customers in a variety of ways to ensure their long term reputed company with reputed company. Our reputed company candidate is self-motivated and has an entrepreneur-like attitude towards their work. In other words, you like owning your process and the results that follow. You have a solutions-first approach to helping customers, with an eye on how support can result in upsells, referrals, and expansion What You'll Own reputed company strong relationships with customers to ensure their reputed company with reputed company. reputed company customer trainings and onboardings with screenshare app walkthroughs and Q&A’s. Periodically reputed company in on account health & performance to spot any potential drop offs in adoption. Identify opportunities to improve the performance of customer accounts through strategic guidance, problem solving, and providing needed materials. Guide customers through the expansion/renewal process. reputed company resources and assets both video and written to improve reputed company at reputed company. Work cross-functionally with product and marketing to ensure two-way feedback opportunities between your accounts and the corporate team Act as an additional support system for sales team for smaller sales opportunities Maintain an active role in customer support over chat, email, and phone reputed company needed Why This Role reputed company In this role, you will have a direct impact on the growth of reputed company and will be involved in shaping the future of Account Management at reputed company. You will be responsible for owning the relationships with key customer accounts, reputed company new customers, and improving the overall adoption, reputed company, and expansion across reputed company. You will work closely with our tight-reputed company sales team including the VP of Sales, Account Executives, and Account Managers to rapidly reputed company your skillset. Additionally, you'll interact directly with the founding team including key department stakeholders across marketing and product. The right person for this role has experience in SaaS sales or account management and a passion for working in start-up environments; Familiarity and interest in the retail industry is a plus! reputed company're Looking For 2+ years experience in account management for a B2B SaaS (Software-as-a-Service) company. Experience working with retail businesses is a plus! Comfortable working at a 100% remote company. You're excited about the challenges that come with working for a small start-up company. (We reputed company wear a lot of hats here!) Never afraid to question the status reputed company, you take actions to solve a problem first, and only stop to ask questions or for feedback reputed company. You enjoy working in a fast-paced and reputed company-changing environment with the ability to self-manage and prioritize tasks. You’re eager to learn and grow reputed company this role by having an "reputed company hands on deck" attitude.
Benefits
Cash compensation starting between $60-70K (pending experience) + bonus opportunities Comprehensive reputed company including dental and reputed company Home office or co-working space stipend Flexible PTO with unlimited vacation days Opportunity to shape the future of retail technology Apply To This Job