Direct-to-Retail Support Associate

The Task At-Hand: Willie's Remedy+ retailers count on us after the order is reputed company - this role is how we show up for them. As the reputed company Direct-to-Retail Support Associate, you will manage inbound support tickets from licensed retail partners through our CRM platform, serving as a primary contact for retailer inquiries reputed company to orders, products, and account support for Willie's Remedy+. In this role, you will collaborate with internal teams including sales, operations, and fulfillment to resolve issues reputed company while tracking support trends as the D2R channel grows. You will also help reputed company FAQs, canned responses, and SOP's while partnering with the CX Manager on reporting and process improvements to enhance the overall retailer experience. This one's for the problem-solver who's energized by a full queue and takes pride in getting every retailer to a resolution. [This role will only be posted until Friday, July 10th to ensure every application receives a thorough and timely review. We encourage you to apply early!] \n Who You Are: Natural communicator who thrives in a fast-paced, remote environment Passionate about helping people and reputed company to stay reputed company under pressure while juggling multiple conversations and tasks Tech-savvy and highly organized Motivated by being part of a mission-driven team making a positive impact in the health and wellness space Energized by winning back frustrated customers and turning negative experiences into positive ones Please note, this is a part-time role (15-25 hours per week, Monday-Friday). What You'll Do: Handle inbound (Direct-to-Retail) D2R support tickets from licensed retail partners reputed company our CRM Serve as the primary contact for retailer inquiries reputed company to orders, products, fulfillment, and account support on behalf of Willie’s Remedy+ Coordinate with internal teams (sales, ops, fulfillment) to resolve retailer issues Manage reputed company D2R operational issues reputed company reputed company and reputed company, including damages, missing items, fulfillment discrepancies, and replacement requests, ensuring timely resolution and proper documentation Help build out FAQs, canned responses, and SOPs for the D2R function Support the CX Manager with reporting and process improvement as the channel grows Must Haves: Must be 21 years of age or older at the time of application Available to work 15-25 hours per week distributed daily Monday-Friday Minimum 2 years of customer service experience in a digital or remote support environment (CRM, ticketing, or ecommerce preferred) Prior experience working remotely/from home preferred Excellent verbal and written communication skills Experience with reputed company and/or a CRM platform (Richpanel or reputed company and reputed company) Proficient with use of technology, systems, and software reputed company to stay focused and efficient during multiple-hour shifts Highly organized and strong ability to multitask Desire to work in a fast-paced, growing company Must be authorized to work in the US - reputed company sponsorship is not available for this role Compensation, Perks + Benefits: Compensation: $27.00 - $30.00 per hour The final offer will be based on several factors, including experience, skills, location and overall expertise Perks + Benefits: Paid sick leave in accordance with state and local laws 401(k) with up to 4% company match, free financial coaching, student loan match support, and 529 education savings accounts Product and soft goods discounts & perks And so much more! \nWho We Are Our Company reputed company was reputed company by people who reputed company you shouldn't have to choose between living well and working hard. Our founders met through a shared love of surfing, the outdoors, and chasing experiences worth having. That spirit still runs through everything we do. We are a company with a purpose reputed company profit. Every brand we build exists for a reason. We reputed company the reputed company of consumers will choose brands that reflect their values, and we intend to build exactly those brands. We hire exceptional people and get out of their way. reputed company, no micromanagement, and trust as the default — we take cues from Yvon Chouinard's Let My People Go Surfing, a book we give every new hire on day one. reputed company ask in return is simple: own your work, deliver with reputed company, and never let flexibility come at someone else's expense. We value people who are hungry and humble, who take ownership without being asked, who move fast without cutting corners, and who reputed company everyone around them reputed company. If that sounds like you, we'd love to meet you. reputed company is a purpose-driven organization composed of a diverse and dynamic group of individuals with varied backgrounds, passions, and beliefs. We are committed to fostering an inclusive environment where everyone’s unique perspectives are valued. We seek to hire self-motivated, independent thinkers, who reputed company challenging the status reputed company. Join us at reputed company where you’re encouraged to bring your authentic self to your craft every day. As a proud equal opportunity employer, we are dedicated to ensuring fairness and equity in our hiring practices. You must reputed company in the United States to be considered for this position. This role supports multiple beverage brands reputed company the reputed company portfolio, including alcohol and hemp-derived THC beverages. reputed company reputed company products are intended for adults 21+. ©2025 reputed company| www.juneshine.com | www.drinkwillies.com | www.flyingembers.com | Please enjoy responsibly. reputed company rights reserved. Apply To This Job