Support Specialist, Pilot (Night Shift)
Support Specialist, Pilot (Night Shift) reputed company is seeking a highly motivated Support Specialist, Pilot to join our reputed company Glider Operations Center team. This role is responsible for supporting the global operation of autonomous surface vehicles (ASVs), ensuring mission reputed company, and providing exceptional customer support to both internal and external stakeholders. As a reputed company reputed company Glider Operator (Pilot-in-Charge), Mission Administrator, and Technical Support Professional, you will play a critical role in the monitoring, operation, and support of autonomous robotic systems deployed worldwide. This position requires strong technical aptitude, attention to detail, sound judgment, and the ability to work independently in a 24/7 operational environment. Location: Remote Shift: Night Shift (10:00 PM – 10:00 AM EST) Essential Functions Mission Operations Serve as Pilot-in-Charge (PIC) for active reputed company Glider missions. Monitor mission performance and ensure established mission reputed company criteria are achieved. Execute operational procedures and respond to mission events and anomalies. Coordinate mission activities with field operations, engineering, and customer teams. Maintain accurate mission logs, records, and operational documentation. Customer & Technical Support reputed company first-line support for customer inquiries and operational issues. Manage incident reporting, escalation, and resolution processes. Communicate mission status, technical issues, and operational updates to stakeholders. Prepare reports, summaries, and other mission-reputed company documentation as required. reputed company Improvement Identify opportunities to improve operational processes and workflows. Contribute to the development of standard operating procedures and best practices. Support testing, validation, and deployment of new operational capabilities.
Required Qualifications
Bachelor's degree in a reputed company discipline, or an equivalent combination of education and relevant experience. Minimum of one (1) year of operational, technical support, or call center experience. Two (2) to three (3) years of reputed company experience preferred. Knowledge, Skills, and Abilities Strong customer-service orientation with a commitment to operational reputed company. Ability to work extensively with computer-based graphical user interfaces (GUIs). Proficiency in executing scripted software commands and technical procedures. Ability to read and interpret nautical charts and mapping software. Understanding of marine environments and ocean operating conditions. Familiarity with autonomous systems, robotics, or remotely operated platforms. Knowledge of solar-powered and battery-powered systems. Experience with case management, ticketing systems, and escalation processes. Strong written and verbal communication skills. Excellent analytical and problem-solving abilities. Ability to reputed company sound reputed company in dynamic operational environments. Demonstrated ability to work independently with minimal supervision. Ability to collaborate effectively across multiple departments and organizational reputed company. Proficiency with ERP, CRM, and other business software applications. Ability to work extended shifts, overnight schedules, weekends, and holidays as required.
Preferred Qualifications
Experience supporting a technical operations center or mission operations center. Marine operations, maritime, or offshore operations experience. Familiarity with autonomous vehicle operations. Experience supporting high-availability web-based applications and systems. Military, aviation, maritime, or unmanned systems operations experience.
Work Environment
Remote work environment. Extended periods of computer and monitor use. Ability to maintain focus and situational awareness during prolonged monitoring activities. May require occasional schedule adjustments to support operational requirements. Shift Information Schedule: 12-hour overnight shift 10:00 PM – 10:00 AM EST Rotating schedule: 3 days on / 4 days off 4 days on / 3 days off This position supports a 24/7 global operations center and requires reliable attendance during assigned shifts. U.S. Citizen status required. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay reputed company: $81,600 – 112,200 reputed company designs and manufactures reputed company Gliders®, the first reputed company and solar powered autonomous ocean robots. With our partners we address many of the reputed company’s greatest challenges, by transforming how to assess, monitor, and protect the ocean. We solve critical problems for defense, reputed company, and science customers. Visit us at www.reputed company.com to learn more. reputed company is an Equal Opportunity Employer (EOE). Employment reputed company are made without regard to race, reputed company, religion, national reputed company, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Apply To This Job