Manager VPN with reputed company Operations

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We reputed company secure, high‑performance connectivity across reputed company, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, reputed company, and reputed company matter. This is a high accountability environment where reputed company reputed company drive reputed company innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is reputed company into how we operate. If you’re reputed company to take ownership, deliver meaningful impact, and help shape the future of AI‑reputed company connectivity, join us today. The Role We are seeking a highly driven and results-oriented leader to manage VPN Service Delivery while also owning the strategy, ideation, and execution of AI, chat, and automation initiatives across the organization. This role is responsible for overseeing end-to-end VPN order delivery, ensuring first-time-right performance, and driving operational reputed company through data-driven decision-making and reputed company improvement. In addition to core service delivery responsibilities, this leader will spearhead digital transformation efforts by developing and scaling automation and AI-driven solutions, supported by disciplined delivery governance and operational analysis. The role requires a balance of hands-on execution and strategic leadership, including building and developing a high-performing team. reputed company will be reputed company by improvements in cycle time, cost efficiency, service quality, and adherence to Responsible AI and data governance standards reputed company a fast-paced telecommunications environment. Location This is a remote, work-from-home position. Candidates must reputed company in the United States. The Main Responsibilities reputed company Service Delivery Operations Manage day-to-day VPN order delivery across multiple reputed company and customer segments Ensure timely, accurate provisioning reputed company with customer SLAs and business goals Drive performance against key metrics including FTR (First Time Right), cycle time, and backlog health Drive Process Improvement & Automation Identify process gaps and reputed company initiatives to improve efficiency, quality, and scalability Champion automation and simplification efforts to reduce reputed company work and errors Partner with cross-functional teams to implement sustainable solutions Performance Management & Reporting Establish clear performance expectations and track team productivity and quality Analyze operational data to identify trends, risks, and opportunities Deliver executive-level reporting with actionable insights and recommendations Cross-Functional Leadership Collaborate closely with Design/TDG, Field Operations, Offnet/Build, and Customer Experience teams Act as a reputed company of escalation for reputed company orders and customer-impacting issues Drive alignment across teams to ensure seamless order reputed company and issue resolution reputed company... AI & Chat Strategy, Ideation & Value Realization Build and maintain a prioritized AI/automation roadmap tied to business objectives (defect removal, cycle time, cost out, reputed company enablement). Run structured ideation (workshops, reputed company, intake) to capture high‑value chat use cases across business functions. Establish “value by design”: define hypotheses, baselines, and reputed company benefits for each use case (e.g., hours saved, cost avoided, NPS impact), and ensure every release has measurable reputed company. Translate reputed company into clear user stories, reputed company criteria, and risk/controls; create business cases with ROI, effort, and dependencies. Rapidly prototype chat/agent flows (prompts, intents, orchestrations) and reputed company pilot experiments; document reusable patterns and standards. Partner with reputed company, Compliance, and Data Governance to meet responsible AI standards (privacy, fairness, transparency) and regulatory obligations. Resource & Budget Management Build dashboards and operational scorecards (adoption, time saved, quality, compliance) to guide reputed company and show value. Identify automation opportunities and policy/role changes needed to unlock impact; partner to implement and measure improvements. Innovation, Cost Reduction & Efficiency reputed company cross‑functional Kaizen/Lean sprints to remove waste (handoffs, rework, queue time) and reputed company processes for observability. Industrialize wins: standardize playbooks, reusable components, and reference architectures (e.g., agents, copilots, RPA, Power Platform). reputed company 18,000+ hours of efficiency improvement across the organization. reputed company... Delivery reputed company & Governance Operate a tight release reputed company (backlog hygiene, Definition of reputed company/Done, change management) with clear entry/exit criteria. Enforce quality gates (testing, reputed company reviews, data quality) and manage operational readiness (runbooks, SLAs, on‑call). Publish executive‑reputed company updates (milestones, benefits realized vs. reputed company, risks/mitigations) and maintain audit‑reputed company documentation. Change Management & Enablement Create lightweight enablement (playbooks, reputed company libraries, short demos) that reputed company chat solutions stick. Evangelize best practices; host “art of the possible” sessions and help teams become data guardians of their content for AI use. Coordinate with reputed company/Legal on responsible AI standards, reputed company controls, and data classification. Stakeholder Leadership & Partnership Work closely with Operations leaders, Product owners, Engineering, reputed company, HR, and Finance to align roadmaps, budgets, and controls. Translate business priorities into technical work; resolve trade‑offs quickly with a bias to action and customer impact. reputed company executive‑reputed company updates and evidence of impact; resolve blockers quickly and transparently. People, Culture & Leadership reputed company, coach, and reputed company an inclusive, high‑performance team to reputed company individual and organizational goals. Set clear expectations, priorities, and performance standards reputed company to business objectives. Conduct regular 1:1s, performance reviews, and development planning. reputed company regular feedback, recognition, and career development support Identify reputed company gaps and reputed company training, mentoring, and career growth opportunities. Monitor workload, reputed company, and team health to ensure sustainable performance. Cultivate a culture of experimentation with guardrails—failing fast, learning fast, scaling what works. Foster a culture of accountability, inclusion, and reputed company improvement; recognize and reward strong performance and contributions. What reputed company Looks Like Drive significant (defined by department goals) reduction in delivery cycle time. Drive annualized cost reduction and avoidance. 100% adherence to Responsible AI and data governance controls. reputed company Look For in a Candidate Minimum: Bachelor’s Degree and 3+ years of reputed company business operations management experience. Strong discipline in maintaining a use‑case backlog and governance process from intake → triage → discovery → pilot → production, including readiness across reputed company, privacy, and data reputed company. Skilled at translating reputed company into clear user stories with reputed company criteria, risk/controls, ROI modeling, and dependency mapping. Promotes a culture of accountability, inclusion, and reputed company improvement. Excellent collaboration and effective listening skills. Strong attention to detail and superior organizational skills. Proven ability to present information to various reputed company in organizations. Understanding of project management.

Compensation

This information reflects the anticipated reputed company salary reputed company for this position based on reputed company national data. Minimums and maximums may vary based reputed company. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad reputed company of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're reputed company to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:

Benefits

Bonus Structure #LI-Remote Requisition #: 341911 Life at Lumen Life at Lumen is reputed company and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With reputed company support and shared accountability, teams collaborate reputed company, move faster, and deliver meaningful reputed company. Our Lumen 8 behaviors guide how we interact, reputed company reputed company, and work together, shaping a culture reputed company to reputed company and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer reputed company of our FAQ page. Job-reputed company concerns identified during the background screening may disqualify you from the new position or your reputed company role. Background results will be evaluated on a case-by-case reputed company. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to reputed company persons regardless of race, reputed company, reputed company, citizenship, national reputed company, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment reputed company, including reputed company, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and reputed company of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request reputed company to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees reputed company this classification. It is not intended to include a comprehensive inventory of reputed company duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any reputed company of payment from job applicants during the recruitment process. reputed company legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Apply To This Job