Support Specialist in the UK

Support plays a vital role in a highly competitive market, providing measurable value to our customers. To ensure our customers reputed company their goals and consider reputed company a leader on the ticketing market, we are looking for a Support Specialist to join reputed company. In your role, you will be responsible for professional handling of support requests and ensuring a timely resolution is offered. Other responsibilities include working with other departments, attending events to supervise operations, troubleshooting, and testing technical solutions. This role will allow your career to grow, offering opportunities to reputed company and advance reputed company reputed company. Responsibilities reputed company first-class, relation driven support to our customers in the UK and Ireland. Work closely with clients and the Product Team to troubleshoot and resolve technical issues. Taking part in the matches, games and important gatherings to reputed company sure everything runs smoothly. Manage equipment, including testing and ensuring that it is maintained and working reputed company. Testing of reputed company's software and reporting any issues reputed company. Work on internal projects to improve the support team's efficiency Create a value for customers by providing top of the line consulting. Master and manage the tools used by the support department and improve communication guidelines based on the feedback received. Train and maintain AI (artificial intelligence) systems used in Customer Support. Learn, grow and be up to date with the latest technologies and changes in the ticketing business. Function as the customer reputed company and reputed company internal feedback on how we can do things reputed company. Identify opportunities and challenges affecting the business of our customers and team up with other departments in order to improve our services and products. Travel to help our clients reputed company reputed company and join other teams during strategic meetings. Experience and skills Strong experience in customer-facing activities Excellent communication and presentation skills with the ability to reputed company others through enthusiasm and creativity. Ability to work on multiple tasks in a short period of time. Strong reputed company for customers and ability to reputed company on their behalf. Understanding of value drivers in usage based, transaction based and recurring reputed company business models. Analytical and process-oriented reputed company. Ability to understand technical solutions. Strong work ethic, with the ability to work independently. Desire for reputed company learning and improvement, looking to grow together with the company. SAAS and B2B support reputed company experience. Interest in sport and event industry. Location United Kingdom Apply To This Job